[Reimbursement] Captain Garuda

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Thread: [Reimbursement] Captain Garuda

  1. 07-03-2014, 03:18 PM #1
    Tadaaah
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    [Reimbursement] Captain Garuda

    Hi Commanders,

    We have issued partial reimbursements for the issues around the Epic Boss, Captain Garuda.

    Thanks and apologies for the frustration.
  2. 07-03-2014, 03:22 PM #2
    Amxze
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    What do you mean by reinburstment
  3. 07-03-2014, 03:30 PM #3
    Alexindahouss94
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    Is that the reason why i got some free gold out of no where? Thanks!! Didn't even even know there was a problem, or i forgot lol
  4. 07-03-2014, 03:36 PM #4
    Tadaaah
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    Yes, this was in the form of gold.
  5. 07-03-2014, 03:39 PM #5
    Amxze
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    I didn't receive any lol
  6. 07-03-2014, 03:41 PM #6
    Web323
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    Quote Originally Posted by Tadaaah View Post
    Hi Commanders,

    We have issued partial reimbursements for the issues around the Epic Boss, Captain Garuda.

    Thanks and apologies for the frustration.
    Only for players that used gold?
    http://www.buzzfeed.com/theeclectic/...loves-cake-sm4

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  7. 07-03-2014, 03:45 PM #7
    DILL3NGER
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    What were the problems? Lol Gree deny wrong doing most if the time and the reimburse when there's nothing wrong looool
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  8. 07-03-2014, 03:48 PM #8
    Thorm V2
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    What were the issues & how were reimbursements figured?
  9. 07-03-2014, 03:51 PM #9
    Alexindahouss94
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    What were the problems with that event? As far as i know, everyone thoroughly enjoyed it.
  10. 07-03-2014, 03:55 PM #10
    beebs
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    it's a good start, i got 250 back out of the 800 gold spent, any idea when all gold will be given back?
  11. 07-03-2014, 04:05 PM #11
    Ricz
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    Could you please tell me who gets the gold? Is it players that sent tickets? Because i sent a ticket and i didnt get reimbursed yet..ticket number is (#1692059) thx
    Last edited by Ricz; 07-03-2014 at 04:51 PM.
  12. 07-03-2014, 04:26 PM #12
    SpikeyKit
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    What about other events?
    When we stand together, We can watch the world burn around us. It won't matter no longer, we're all as good as dead
  13. 07-03-2014, 05:20 PM #13
    GEMH
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    Quote Originally Posted by beebs View Post
    it's a good start, i got 250 back out of the 800 gold spent, any idea when all gold will be given back?
    We issued a partial refund based on gold spent during the event to players on iOS due to an incorrect pop-up which said that a reward for 150 kills would be x10 units instead of x1. Android did not experience this issue. We are not providing any additional compensation.
  14. 07-03-2014, 06:02 PM #14
    Arc Burn
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    Quote Originally Posted by GEMH View Post
    We issued a partial refund based on gold spent during the event to players on iOS due to an incorrect pop-up which said that a reward for 150 kills would be x10 units instead of x1. Android did not experience this issue. We are not providing any additional compensation.
    Dumbest response to one of the many errors I have seen...
  15. 07-03-2014, 06:43 PM #15
    bam bam.
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    When issuing a statement like this. Be transparent from the beginning. Don't start off compensation by confusing the hell out of ur community.

    Something like...
    "Hi all, we will be issuing a partial gold refund to those players on iOS who received an incorrect pop up stating they would receive x10 units instead of x1. This issue was limited to the iOS platform so we are offering compensation only to those who were affected, not to the community as a whole. If you did not spend gold you will not be receiving any compensation."

    Apologies for our 100th screw up of the yr. feel free to get back to ur gambling with crate events and loot chance events kiddies. We love ur money.

    Also state what 'partial' means
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