Aargh! I can see this discussion is as pointless as reporting unlawful behaviour to Support. Tadaaah, you say you've provided us with means to report players. Check. We agree on that. That's where your discussion ends and mine BEGINS: I am trying to engage you on what happens (or rather doesn't happen) once we've reported these characters.
First thing, we get a standard message saying thanks, but Gree won't be discussing the individual matter.
Next thing, the reported player is still seen roaming the game freely.
So you've given us the mechanism to report the issue. That's just one aspect. Problem is, no one is home to deal with issues reported via this mechanism. So this is my question, plain and simple: what we are supposed to do now? Should we say, "oh that's all right then, we should continue to pay because we have a mechanism to report the baddies" Eh?? I'm not complaining that the mechanism is broken. I'm complaining at Gree's apparent complete and unacceptable INDIFFERENCE when we take the time to help you.
Maybe this shame list is a good idea because, Tadaaah, to put it bluntly, we have zero trust when you say Gree is dealing with it. We simply do not believe it anymore. Why? Because we continue to see units that should not be in players' inventories after they have been reported to Gree. Because we continue to bump into people who have been reported for having multiple of the same boost buildings. Because multiple people have reported and provided evidence of a gold hack and it is still ongoing.
We don't just want to get a message that you're on top of it. We want to KNOW and SEE that you're on top of it.