So, my faction worked hard to get 27/27 prestige done, we had some help from 2 big hitters (thanks Slippo), and therefore we had 2 accounts sitting out of the faction during the last 4 kills of the 100 streak. When the last boss was 10%, these jumpers left the faction and our officers accepted our 2 members to make sure that all were in and would get the prize when faction goal completed.
However, these 2 accounts did not get the prize and Gree refuses to give it to us, with a simple response of 'Our records show that these 2 were not in the faction when the goal was completed'. We were 10 officers on at that time and all can vouch that our faction had 52 members, all of which were our original 52 members, and not the jumpers as Gree is stating. We killed the boss 10 minutes after accepting our members, so it's not as if the server didn't have time to refresh.
Anyone have any luck with this kind of ticket? Should I resort to flooding Gree support with tickets from all 52 members?
Ticket #1699023 if a mod wants to look into this.
