WhAt are the kpis used to measure the performance of your customer service department?
What are you looking to improve in this area?
How have the number of Customer service staff per user and developer per game changed over the last 18 months?
What was the rationale behind such a disruptive game change as the last money and valor unit release?
What is planned path for the game with regard to average reward value, gold cost per reward and stat inflation?
What plans are on place to reduce the number of glitches in events, and response to when they occur?