If I were a user that spent THOUSANDS upon THOUSANDS of real world cash to only find out that the money you spent was wasted on an event that isn't working or not working as advertised. Why is Gree allowing these events to continue without regard to anyone's time or money? Don't tell me that the mods care because they don't. The tone of their post here come off as standoffish, rude, and inconsiderate.
I suggest you guys clean up your act over there before people give up completely. Your "Support Agents" are a joke and we, as players, don't see a change or difference in the game when we send in ticket after ticket after thousands of tickets. If you can't fix the issues, admit them and detail how you will work to minimize/eliminate them instead of insulting our intelligence and say there are no problems.
I hope this is read and taken to heart.....but only time will tell