Account Recovery

[dirkk]

I share the same sentiments of many players here. Gree is taking way too long to transfer our accounts.

Tadaaah, even if we provide the info you mentioned, it takes 2-3 days for the agents to attend to the 1st ticket. Its very frustrating when all these issues can be resolved with a day.

and Gree does not offer compensation for their inability to respond quickly!!

Recently my device broke down and it took them more than 1 week to have my account trf to a new device. I missed the 3rd Anni LTQ rewards and now everyone gets to upgrade 2 buildings at a time but I'm still stuck with ONE!! Very frustrating and demotivating to play this game anymore.

[bravo 6 vk]

Its all about the info u give when u send a ticket. My experience with account recovery via support was fast (11 hrs)

[Ivica]

Im waiting 3 days recovery my account.
Customer contact me before 3 days and no answer after that...I send them all that need...even screenshots from my g.velvet...3 days no response...:-(
ticket 1887539

[asap psycho]

It's stupid performing a factory reset thinking that your account won't be gone...

[asap psycho]

Change your name to Bill Gates, Tam, or Warren Buffet and it'll expedite the process.

Tam is the source of income for GREE

[Ivica]

It's stupid performing a factory reset thinking that your account won't be gone...

I made backup all app even uuid...

[asap psycho]

I made backup all app even uuid...

Nothing you do can keep your account from being deleted not even titanium backup. You should've transferred and made extra researching before doing something risky like this. GREES awful support is a consequence for your irresponsibility. Never the less I wish you luck in recovering your account and putting up with such terrible user support.