My factionmate was given a popup saying that there is a problem with his account and to contact support. He has done that several times. In the meantime, his account has been taking out of the faction. He has missed 13/15 prize on fltq and is about to miss the final prize on the boss.
He receieved this message immediately after spending several vaults to finish the iltq. No a good way to welcome back a player who came out of retirement.
Please advise.