Hi Tardavic, any chance you could look into my ticket for me?
1291454 is the ticket number.
Thanks
Ivez
Hi Tardavic, any chance you could look into my ticket for me?
1291454 is the ticket number.
Thanks
Ivez
Wow this is some outstanding customer service. Well done Gree! You guys have really stepped up your game since the New Year began. I am currently quite proud to be a gold program member. I hope Japan is spreading the love/wealth with you guys in San Fran.
I will be sure to pass along your ticket to Support!Originally Posted by ivez
My ticket number is 1278665 I received the email about some info needed a week ago but nothing else. I would like to inquire about its progress thanks
I will be sure to pass along your ticket to Support!My ticket number is 1278665 I received the email about some info needed a week ago but nothing else. I would like to inquire about its progress thanks
Thanks! My account is back
Tardavic, just wanted to share that I'm sure its thanks to you passing on ticket I have finally been credited and matter is now resolved. Thank you! And thank you GREE.
Hi Tardavic,
my ticket number is #1313154. I need my old account soon back, because I am a faction leader and there are players who want to join my faction, but nobody of the officers can kick inactive players to get slots free. Please help me!
Deutsche Demokratische Republik [DDR] - faction code 268 768 425
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members 28/54
casualty rate: -14%
health regen time: -30%
ground attack: +35%
air attack: +35%
infantry attack: +35%
sea attack: +30%
infantry defense: +35%
ground defense: +35%
air defense: +35%
sea defense: +35%
building defense: +35%
building output: +35%
No reaction? What a pity!
Deutsche Demokratische Republik [DDR] - faction code 268 768 425
----------------------------------------------------------------------------
members 28/54
casualty rate: -14%
health regen time: -30%
ground attack: +35%
air attack: +35%
infantry attack: +35%
sea attack: +30%
infantry defense: +35%
ground defense: +35%
air defense: +35%
sea defense: +35%
building defense: +35%
building output: +35%
Over 2 weeks now and nothing.
Spend $1000 in one month and get ignored. This is the end. I'm done with Gree. I'll help out my faction for this event then Gree can kiss my ass.
I purchased gold on jan 29 today is feb 4 I have still not recieved my gold and the last I heard on my ticket was on feb 1 tellin me my case was given to a player experiance specialist. When should i expect a refund or my gold? How long does I take to recieve gold purchased normaly? I thought it would be instantly
Always had quick replies from customer service, even if they don't answer the question I asked and give me no help
Admins,
I'm pleased to see some good customer service action here. If this is a new trend, I like it! Keep it up!
Thanks for the attention, we appreciate it.
...beats the hell out of the auto-reply emails I've gotten in the past. Can you guys kill that system please? Kill it with fire? Lol
Seriously though, thanks for helping those guys out. Nice to see people are getting taken care of
I also have a gold purchase problem. I sent tickets each time and the reply is always same: You didn't purchase gold... You bought in-game cash. No I didn't! You gave me in-game cash instead of gold! I asked for refunds. I asked them to take their stupid cash back. I described how stash of gold and stash of cash are not even close together on the purchase screen. Nothing helpful happens. I am just more frustrated and poorer and I loose out on the units that I tried to get.
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