Thanks gree.........not

[kingofwale]

you guys decided to update server at your most profitable event??? This couldn't be done during a tuesday or something???

[Touch Down]

you guys decided to update server at your most profitable event??? This couldn't be done during a tuesday or something???

You need to read his post again.

[Beezer McCool]

Jesus. My synd was 8k IP off top 100. Bought a vault. Maybe used 200 gold before the app just ground to a hault. This is a completely unacceptable error gree.

[RealTeflonDon]

It's affecting everyone.

So here's the rundown as I've been made aware, regarding the server issues this weekend:

-Some servers need upgrading, we're doing that (that was not something we could do safely during the event, that would have been ugly)

-Several processes have been causing a good deal more server-client interaction than intended, and we're not clear on the cause yet. We killed a number of those processes on Friday (in cases where it was safe to do so) and we put logging in place so that we could identify and tune the others afterwards. That improved things somewhat but it was obviously still pretty laggy this weekend, culminating in the lag today at event end as everyone is on trying to get those last few points. The good news is that the logging should allow us to find what the heck is going on there and put a stop to it.

The long and short of it is that we apologize for the inconvenience caused by the lag and server issues; we know that it was past reasonable expectations this time and we're going to do what we need to to improve it for next time.

EDIT: I do understand the expectation that things will run smoothly; we would all of us (developers, engineers, players, support, etc.) prefer this. This is not always possible, but in those cases we will do our best to make sure that there is no repeat of causative agents going forwards.

This was an issue last event too... read what the poster above said...

I have one word for GREE- PATHETIC

[Beezer McCool]

finished at 102 with 1303 gold in the bank. So mad i can't even see straight.

[Raws]

It's affecting everyone.

So here's the rundown as I've been made aware, regarding the server issues this weekend:

-Some servers need upgrading, we're doing that (that was not something we could do safely during the event, that would have been ugly)

-Several processes have been causing a good deal more server-client interaction than intended, and we're not clear on the cause yet. We killed a number of those processes on Friday (in cases where it was safe to do so) and we put logging in place so that we could identify and tune the others afterwards. That improved things somewhat but it was obviously still pretty laggy this weekend, culminating in the lag today at event end as everyone is on trying to get those last few points. The good news is that the logging should allow us to find what the heck is going on there and put a stop to it.

The long and short of it is that we apologize for the inconvenience caused by the lag and server issues; we know that it was past reasonable expectations this time and we're going to do what we need to to improve it for next time.

EDIT: I do understand the expectation that things will run smoothly; we would all of us (developers, engineers, players, support, etc.) prefer this. This is not always possible, but in those cases we will do our best to make sure that there is no repeat of causative agents going forwards.

You need to majorly upgrade servers which you wont do any time soon because it will mess any event up

[Dat Guy]

And what about the folks who were one or two wins from accomplishing individual goals and got locked out the last hour of the event? To say this was past reasonable expectations may be the understatement of this very young year.

[RealTeflonDon]

finished at 102 with 1303 gold in the bank. So mad i can't even see straight.

Happened to me last event too. Missed next tier by 100 points (despite our synd total on multiple devices reflecting we had more than enough to take next tier.).

Its a sham. No other way to put it

[Bartolo]

I can get into the game but it crashes when I click on the battle icon. doesn't sound like a server issue to me... oh wait, I can get in now. time to start an LTQ!!! yaaaay gotta go buy some gold for this.

[SnowSnow]

It's affecting everyone.

So here's the rundown as I've been made aware, regarding the server issues this weekend:

-Some servers need upgrading, we're doing that (that was not something we could do safely during the event, that would have been ugly)

-Several processes have been causing a good deal more server-client interaction than intended, and we're not clear on the cause yet. We killed a number of those processes on Friday (in cases where it was safe to do so) and we put logging in place so that we could identify and tune the others afterwards. That improved things somewhat but it was obviously still pretty laggy this weekend, culminating in the lag today at event end as everyone is on trying to get those last few points. The good news is that the logging should allow us to find what the heck is going on there and put a stop to it.

The long and short of it is that we apologize for the inconvenience caused by the lag and server issues; we know that it was past reasonable expectations this time and we're going to do what we need to to improve it for next time.

EDIT: I do understand the expectation that things will run smoothly; we would all of us (developers, engineers, players, support, etc.) prefer this. This is not always possible, but in those cases we will do our best to make sure that there is no repeat of causative agents going forwards.

CJ.. FINALLY... what we have been asking for, for over a YEAR now.. communication...
THANK YOU!!!!

Makes it much easier to swallow when you let us in on what is happening and what you are doing to rectify the situation...

[PedroPimples]

Server lag had been known all event.
If you decided that late to leave it to buy the vault and push there is no one else to blame.

[RealTeflonDon]

Server lag had been known all event.
If you decided that late to leave it to buy the vault and push there is no one else to blame.

It had cleared up for the most part mid 2nd day. Now here we are, just like the end of last battle of the last war. Lag-ridden servers.

Bollocks

[Dunky]

Server lag had been known all event.
If you decided that late to leave it to buy the vault and push there is no one else to blame.

It has never been soooooo laggy as it was this last battle. and yeah.. if u were just inside the tier before the troubles started...u would be out of it without knowing and the other way around.. i say extend the tiers again..

[mxz]

-Several processes have been causing a good deal more server-client interaction than intended, and we're not clear on the cause yet.

Have you guys even looked at your packet structure? Its atrocious for a mobile app which should be prioritizing smaller packets and less info.

[RealTeflonDon]

We're not clear on the cause yet (still), but thanks for all your money.