Thanks gree.........not

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Thread: Thanks gree.........not

  1. #1
    Steady Scribe ukkiepuk's Avatar
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    Thumbs down Thanks gree.........not

    Last battle, going out with a big bang............not possible with the servers working slower than a snail on crack.

    Good job, yet again!!!!
    Leader of World Wide Loonie Killers

  2. #2
    Lurker
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    For real.

    This server issue is ridiculous.

  3. #3
    Steady Scribe
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    The same thing happened last battle. I sent in a ticket, but you can imagine the response I got.

  4. #4
    Newbie
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    yes, we feel the pain... walking into battle with 30,000 points separating us from the next tier of prizes... this is what we get...
    Thank you Gree.. Well done... yet again!

  5. #5
    Steady Scribe Zaz42's Avatar
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    Awesome LagFest

  6. #6
    Articulate Author Touch Down's Avatar
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    Its all good guys! Stop the panic!

    We are all having ther same problem. Fact 1

    No one is gaining any advantage over anyone else. Fact 2??? (in the last hours of battle)

    Gree are making less money as we can't waste gold as fast. Fact 3

    All hail the 80s arcade pacman server they are using.
    Last edited by Touch Down; 01-06-2014 at 11:43 AM.

  7. #7
    Newbie
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    Quote Originally Posted by Touch Down View Post
    Its all good guys! Stop the panic!

    We are all having ther same problem. Fact 1

    No one is gaining any advantage over anyone else. Fact 2

    Gree are making less money as we can't waste gold as fast. Fact 3

    All hail the 80s arcade pacman server they are using.
    Your Fact 2 is incorrect. We are behind the next tier by 30K... we lost a prize and modifier because of this... We EXPECT the battles to run properly and efficiently throughout the event.

  8. #8
    Verbose Veteran
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    looks like either double prize again or hundreds of people asking for refund.

  9. #9
    Articulate Author Touch Down's Avatar
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    Quote Originally Posted by SnowSnow View Post
    Your Fact 2 is incorrect. We are behind the next tier by 30K... we lost a prize and modifier because of this... We EXPECT the battles to run properly and efficiently throughout the event.
    Ahhh I see you point! I have added question marks behind dodgy fact 2

    I still think its awesome Gree can't make as much due to their crappy server.

  10. #10
    Consistent Contributor
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    Dec 2013
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    They wont fix it, it costs money to upgrade server GREE dont spend money
    We be clubbin: 75th
    Nightlife : 58th

    Now Recruiting

  11. #11
    Consistent Contributor
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    Quote Originally Posted by SnowSnow View Post
    Your Fact 2 is incorrect. We are behind the next tier by 30K... we lost a prize and modifier because of this... We EXPECT the battles to run properly and efficiently throughout the event.
    I don't get your point - the people above you by 30k would be encountering the same problems too in maintaining their position. A level playing field of difficulties, so you wouldn't be disadvantaged.

    Seems you were just doing more poorly than those you were behind.

  12. #12
    Verbose Veteran
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    Quote Originally Posted by SnowSnow View Post
    Your Fact 2 is incorrect. We are behind the next tier by 30K... we lost a prize and modifier because of this... We EXPECT the battles to run properly and efficiently throughout the event.
    Good luck being compensated. We were out of the next tier of prizes last time by 100 points (yet our syndicate total showed us that we had it.)

    Still waiting to hear back from that "Crime City Player Experience Specialist"

  13. #13
    Articulate Author Touch Down's Avatar
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    Quote Originally Posted by Aquaboo View Post
    I don't get your point - the people above you by 30k would be encountering the same problems too in maintaining their position. A level playing field of difficulties, so you wouldn't be disadvantaged.

    Seems you were just doing more poorly than those you were behind.
    The only way Fact 2 cannot be 100% accurate is if they were doing the sand bagging win streak thingy and were saving their ip rush for the last battle to gain rank.
    Then the massive lag ruined their master plan.

    Fact 2 still has some weight to it though.

  14. #14
    It's affecting everyone.

    So here's the rundown as I've been made aware, regarding the server issues this weekend:

    -Some servers need upgrading, we're doing that (that was not something we could do safely during the event, that would have been ugly)

    -Several processes have been causing a good deal more server-client interaction than intended, and we're not clear on the cause yet. We killed a number of those processes on Friday (in cases where it was safe to do so) and we put logging in place so that we could identify and tune the others afterwards. That improved things somewhat but it was obviously still pretty laggy this weekend, culminating in the lag today at event end as everyone is on trying to get those last few points. The good news is that the logging should allow us to find what the heck is going on there and put a stop to it.

    The long and short of it is that we apologize for the inconvenience caused by the lag and server issues; we know that it was past reasonable expectations this time and we're going to do what we need to to improve it for next time.

    EDIT: I do understand the expectation that things will run smoothly; we would all of us (developers, engineers, players, support, etc.) prefer this. This is not always possible, but in those cases we will do our best to make sure that there is no repeat of causative agents going forwards.
    Last edited by CJ54; 01-06-2014 at 11:57 AM.

  15. #15
    Articulate Author Touch Down's Avatar
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    Quote Originally Posted by CJ54 View Post
    It's affecting everyone.

    So here's the rundown as I've been made aware, regarding the server issues this weekend:

    -Some servers need upgrading, we're doing that (that was not something we could do safely during the event, that would have been ugly)

    -Several processes have been causing a good deal more server-client interaction than intended, and we're not clear on the cause yet. We killed a number of those processes on Friday (in cases where it was safe to do so) and we put logging in place so that we could identify and tune the others afterwards. That improved things somewhat but it was obviously still pretty laggy this weekend, culminating in the lag today at event end as everyone is on trying to get those last few points. The good news is that the logging should allow us to find what the heck is going on there and put a stop to it.

    The long and short of it is that we apologize for the inconvenience caused by the lag and server issues; we know that it was past reasonable expectations this time and we're going to do what we need to to improve it for next time.
    Great to hear CJ54. Is it true fixing Carmen had this effect on the server?

    Anyway nice to hear y'all are looking at fixing the performance.

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