Broken Trust requires Restitution
Well, if you've seen my posts at all, you know I've often been defensive of the company's position and motivation on things most all the time, and really try not to get caught up in the senseless "this company sucks bla bla bla" posts, even though they are often wrought from valid frustration, but here's some facts.
Yes, I finally got my units from the boss event, "Agent Frost", but...
-The different events in this game are advertised as ways to make yourself stronger in preparation leading up to the "World Domination" (war) event.
-We got splash screens showing us what the reward would be for finishing 100 bosses individually.
-We got splash screens showing us what the daily rewards would be for reaching the faction team goals each day.
-We got a goal in our goals folder telling us that if we got both 100 bosses and helped our faction reach 5 daily goals, we'd not only get those units, but also an additional special unit.
So, we spent our money feverishly to reach the goal in time, in order to have the stronger units for the upcoming war, which should have given us an advantage over any rivals who weren't able to accomplish the task.
We all know we didn't get the rewards before the war, and that Gree said we would get them on the 30th instead, but we didn't know that until AFTER they had our money. Yes, we finally got them, but after the event that would have highlighted their usefulness. What would the WD outcome have been had the ones who finished the boss events had the stats they should have had going in to the event? Minimize it if you like, but the truth is...
a) We spent real money to get them for this event.
b) We didn't get them in time for the event.
c) They plopped them in our inventory with no mention of anything in-game.
In Crime City they gave out 300 gold to everyone in the game after an event that had some issues.
I'm not normally a negative person, but because of this treatment, I did not purchas gold for this past WD (first time I played WD without buying gold since I started). In fact, I've pretty much decided that unless they make this right, I'm a free player now, if I even bother to keep playing.
I wasn't a huge spender, but I know the money I've spent would treated me to quite a few really nice evenings out on the town or some other things of value. The money had real value, and it benefited someone somewhere.
Customer service is everything, and this "calm down and relax" attitude will undo you if you don't put your customers first.
Seriously, check my post history, and you'll see I'm not one of these disgruntled, always-negative posters here. You can see my posts change over time from very supportive of a company making money to asking for specific improvements to make the game more valuable to criticizing some of the direction choices they've made that have made it less fun for me personally to now becoming an entirely dissatisfied customer.
Frankly, I regret everything I've spent at this point because of this recent treatment, but the friendships I've made have been rewarding. In fact, we've started playing a different game together in the past week, and stayed together as a team.
CJ, I think you are a truly good person who is in a bad spot. I did not like your "everybody just relax" comment, but I'm sure it comes from your own frustration of trying to succeed in an impossible position. CJ, you are an asset to the company, and I'm sure they don't appreciate you any more than they appreciate their paying customers, which isn't much at all, obviously.
Trust is broken, and if you want to regain it, you (Gree) are going to have to buy it back with something more than a trinket or token "sorry for the inconvenience". Why would I buy anything more after this, knowing that I may not actually receive the reward at the appointed time, and knowing that if something goes wrong the company won't back up their initial promises with good faith actions and restitution for their mistakes? You wouldn't do that, and neither will I.
Originally Posted by lemonhaze
