It would seem the general attitude in these forums as of late would be negative in nature, so I just wanted to take the time and have a positive note, saying thank you.
I have no idea where Gree headquarters or customer support are located, however being in the EST time zone I can safely say that my issue occurred at least sometime in the afternoon on Christmas Eve at the latest. I was in KA and I goofed up with my kingdom making a mistake that was of my own fault. I emailed Gree with what I did and asked if they could undo my error. Within minutes, not hours or days, minutes I got a response from customer support saying they corrected my mistake. I responded with a thanks and the service rep response saying your welcome and wishing me a happy holidays.
I know everyone likes to rip on Gree for the handling of the game and customer support for not doing what we want them to do. However, after yesterday I have nothing but great things to say about how Gree handled a mistake I made in extremely timely manor at a time when most other companies are on holidays and not dealing with issues until the new year. I have a couple issues I was dealing with different customer support on Monday and their response was they would get to it in the new year. So when Gree handles my issues within minutes on Christmas Eve, I have to say that to me this is a bright spot and am extremely pleased with customer service.
Thank you to Gree and happy holidays
Happy Holidays as well to all my fellow players