Yup, lost my hood again. This time not because of reinstalling or whatever.
Crime City was running in the background, and I reentered it to collect my 8-hour buidlings and then I noticed the following:
I did have my hood, with the 8-hour buildings ready to collect, but, I saw my energy was full with a mere 130 points in it, while I normally have +2,000 energy when the bar is full!
So, that was strange, but I thought it was a glitch. Turned in for the night and when I woke up this morning I had to start Crime City (I never stopped it in the first place!) and I saw I had an "Alex's hood" at lvl2!!!
Oh man, I sure hope Customer Support will be quicker this time helping me out, the last time it took them almost 2 weeks to answer and solve it!!