Outstanding Customer Service from Gree! Stephen is The Man. Great service.

[Chris_]

I have contacted support my fair share of times and they always respond back in a reasonable time. I got a account transfer in less than 24 hrs 2 days before the last war. So far so good for me

[RonnieO]

I had my account transferred twice. It took two and half weeks the first time and four hours the second time.

[Badass action man]

I've contacted support twice over the past twelve months... and both times I was very satisfied with the response time and results... it would be interesting to see a Gree customer service satisfaction survey... the results may surprise people... I bet it would look something like this...

Satisfied ---> 80%
Not Satisfied ---> 20%

The 80/20 rule... gotta love it...

It is the Squeaky Wheel Effect (SWE) that paints a portrait of illusion...

ii wish this was the case. but its seriously not

[Fkof]

I bought a new ipad, submitted ALL information over 2 weeks ago, still not transferred. Interesting how they decide (or when) to help. Not on the praise bandwagon yet...until resolved.

[stephen2013]

I had a great track record with support so far. I lost my main account transferring it from iPad to my iPod touch (back when we could do it ourselves), I've sold a lvl 6 oil rig, sold a level 5 curragh, and each time they've gotten back to me with good results. It took about a week each time, but I don't mind the wait at all.

Job well done so far, at least in my eyes.

[brandygee]

I purchased a new iPhone and needed my old level 93 account transferred to the new iPhone. Sent in a support ticket on Sunday 11/10/13 around 7pm est. Around 7:10pm est...10 minutes later Stephen from Gree emailed me that everything was all set and taken care of. I couldn't ask for better service. Thank you again Stephen and Gree! You guys are the best.

Stephen IS THE MAN! He has also helped me out with an issue that I had.

[Russ-navy]

haven't had to many problems, but when I have. I would like better communication than the standard, we know and we are working on it.

[Fkof]

Can you send me Stephens contact info because I am getting the 'usual' silence from Gree and cannot speak so highly...