Trying to transfer KA to a new Phone

[Chups Crow]

What info is needed in the message I send to make a KA transfer?

Do I need to do it on both the new and old I phone?

Thanks.

[Mr. Sirmanchoo]

What info is needed in the message I send to make a KA transfer?

Do I need to do it on both the new and old I phone?

Thanks.

I set up an email through the "contact support" button in game, on both devices. I then took all that info they add to the bottom of your email and combined it into one. My email looked like this:
----------------------------------------------------
I want the account on this device:
======
xxxxx
xxxxxxx
old iphone
xxxxxx
xxxxxxx-xxx
=====

transferred to my new device listed below:
=====
xxxxx
xxxxxxxxx
new Iphone
xxxxxxx
xxxxxxxx-xxx
======

Thanks!!!!
------------------------------------------------------------
This is probably more info than they need. But I wanted it done right. It took them about 5 days.

[Chups Crow]

5 days? WTF? And you're from FUN. Holy ****


Thanks! I will try this and crossing my fingers.

[BanDroid]

Just a small qs.. is iPhon to iPad xfer possible..i have a very old iPhone, am getting a iPad mini... just thinking if I will be able to xfer..

[Mr. Sirmanchoo]

Just a small qs.. is iPhon to iPad xfer possible..i have a very old iPhone, am getting a iPad mini... just thinking if I will be able to xfer..

Absolutely.

[HAMM€R]

Very good sounding help me thank you. Can I my account transfer from my iPad to my iphone to my iPad mini and if desperate need to my iPad again and then my phone to have much enjoyment happy time where ever go I.
How do I get fun? Does it take 5 days?

[Chups Crow]

Very good sounding help me thank you. Can I my account transfer from my iPad to my iphone to my iPad mini and if desperate need to my iPad again and then my phone to have much enjoyment happy time where ever go I.
How do I get fun? Does it take 5 days?

If you put it that way then you're looking at 5 months.



Anyway...I sent the ticket last night. Still waiting.I'm missing the Raid Boss.....the old phone will now only work with WiFi and I'm not at home.

[Crow-Magnum]

Best of luck, Bro. all fingers crossed here.

[C-Clone]

This is my experience while trying to transfer my LLP from an old phone to new one.

Gree, I would like to transfer my account here is all the info from both old device and new device.

5 days later I get an email. We are happy to say we have successfully transferred your account as requested.

I happily check my phone and they transferred the level 1 player from my new phone to my old phone and my account is gone. Email to Gree thanks but you transferred the wrong account and now I have a level 1 account on both devices, please try again here is all the info plus pictures of both accounts.

5 days later another email. We are happy to say we have successfully reset both accounts for you.

Email back to Gree. I did not request my accounts to be rest I want my LLP account back please help.

Several days later yet another email from Gree. We are happy to say we have successfully transferred your account as requested.

I check my phone and they transferred my main account from my ipad to my new phone, and my LLP was on my Ipad. How they managed that was beyond me because I never once gave them any info from my ipad or main account.

Email back to Gree. Thanks close enough I guess.

Hope you have better luck!

[Chups Crow]

Here's the response email. To summarize.......it did not work on their first suggestion, so I had to give them more information. (as per 2nd suggestion). The 2nd suggestion doesn't make sense because I have given them more than they wanted for info. I did what Sirmanchu advised! I printed out a receipt of my recent gem purchase just in case. Yeah, I'm still waiting for THE TRANSFER!!!

-----------------------------------------------------------------------------------------------------

Hello Chups,

Thank you for contacting Support. If you still have your old device, please sync/back up your account to either iTunes or iCloud. Next, sync your new device with either iTunes or iCloud and restore data. When you open the game on your new device, you will be prompted to restore your data. Please click yes; you should now have your account restored to continue playing the game.


If you do not still have your old device, please provide as much of the following information as possible:

-Your old character's invite code (the 9-digit player ID associated with your game, which can be found under your profile)

-Your old character's exact name (case sensitive) and last known level

-The invite code of the new character showing up on your new device (should be around a level 1 when you first install the app)

For security purposes, please also provide as much of the following information as possible:

-Any copies of gold/gem/cash purchases made through iTunes or Google Wallet (you can attach these to the reply to this email)

-Recent in-game gold/gem purchases

-Your last login time


Regards,

Cree
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BTW, what the f*** is Cree??

[Chups Crow]

3 days and counting.

[Chups Crow]

Finally thanks Gree. 4 days.

[s.m.p]

gree transferred my account in 3 hours yesterday since i gave them my old id and my new id on new device as they asked me. They were as fast as i thought. thanks to gree for solving quickly this problem

[Chups Crow]

gree transferred my account in 3 hours yesterday since i gave them my old id and my new id on new device as they asked me. They were as fast as i thought. thanks to gree for solving quickly this problem

Good stuff congrats.........it's all luck most of the time.

[Rastlin]

Finally thanks Gree. 4 days.

Congrats Chup! About time they fixed it for you!