Gree Support - Much Better! - Page 2

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Thread: Gree Support - Much Better!

  1. #16
    Banned
    Member Since
    Jun 2012
    Post Count
    53
    Got a customer unfriendly response that didn't address my issues at all. But it was faster than normal! ...

  2. #17
    Banned
    Member Since
    Jun 2013
    Location
    United States
    Post Count
    156
    I agree the customer service has stepped up a notch since I've been playing. The development seems to be heading in the right direction as well. I'm sure they receive several thousands of tickets each day (mainly ignorant complaints) but the response time has decreased greatly. Even though most of the time my issue is resolved before the compliance e-mail from a tech is sent (not the automated response), they still follow-up. Just like any other company of it's type, I'm sure they didn't anticipate for server space needed, techs needed for servicing and programmers needed (although it shouldn't take many programmers).

  3. #18
    Verbose Veteran NaRciS's Avatar
    Member Since
    Mar 2013
    Location
    I have some top secret clown business that supersedes any plans that you might have.
    Main Game
    Modern War
    Post Count
    526
    Don't get me wrong, I am losing hits and gold usage, nothing was done, and it was confirmed there s a problem, but at least I know within a couple of days to stop spending instead of never lol.
    - Seal Team Six - SES - OMT - SF1 -

    WD Point Ave 1m - Highest 3.1m

    From truth lead me to delusion, from light lead me to darkness, from death lead me to eternal life. Hallelujah! Are you feeling it sire?

  4. #19
    Verbose Veteran
    Member Since
    Apr 2013
    Location
    Fantasyland
    Post Count
    549
    Speed better, quality is still the same, ie: subpar.

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