Showing Love For GREE
I created an earlier thread about a gold mishap and I lost 150 gold. I contacted GREE right away to try to get my gold back.
I got my gold back within the first 30 minutes, which is great as the battle is rather close....
Thank-you GREE, this is the second time I've been VERY satisfied with your quick customer support. (This, and when they switched the messed up boss items!)
My two most recent tickets/cheater reports were answered so quickly that it made me suspicious that no one actually read them.
I guess that's a compliment, so... thanks GREE.
Hopefully they are getting back on track and sorting things out
Nice! Gotta love it when they do their job properly and in a timely fashion.Originally Posted by P.Squiddy
I too think that many things are moving in the right direction. In the spirit of "say something nice", I'm going to keep my post 100% - FYI. So here's what I got:
1. Thank you for updating the game version for KindleFireHD players - thank you so much.
2. Thank you for having more admins posting in here recently (could just be my perception but seems like it is so)
3. The last pvp and LTQ both seemed to start on time and without issues (but that may be my perception also)
4. Introducing variety into the LTQs is a fun and welcome change
5. It also seems that resolving tickets is trending toward improved response times
Thank you for working to make the game fun!
Hawkeye
904 687 923
Proud Member of GR2 - emerging syndicate!
Syndicate Leader of Hamburg Ahoi! - 375 418 821 A free-players' syndicate
I lost my main char lvl150 after a failed restore onto a new iPhone. Ticket 10 hours ago. No reply. Help?
That still takes about a week nothing u can do about that
gree has been really good now
Captain of CCK
Stats 250k atk - 250k def
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Thanks for the kind words folks. Going to pass this along to the teams.
Omg... and a forum staff member seems to be active too! Must be a full moon!
You are my hero BIG$$. You fight the fight for the common person.
Respect
Please do. I, too, had good experiences with your support staff on two separate occasions:
i) reporting a hacker. Never saw that player again, so I assume that he was investigated and addressed appropriately,
ii) was reimbursed for gold spent after one of my buildings was upgraded accidentally using the gold option.
Working support can be a tireless and thankless job, so I wanted to commend them for their prompt assistance in both matters.
Well 95 % of the time when a person is contacting support be it for this or anything things went wrong so they are generally angry so they sometimes take it out on support. I always try to treat support with respect. Its not their fault something gone gone bad.
Unless of course the support person is acting like a tool then I go into full witch with a b mode.
Hey look a banana.
You are my hero BIG$$. You fight the fight for the common person.
Respect
Don't let him fool you. He just wants your votes.
I vote matt
Hey look a banana.
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