Hey fellow forum members, I'm having a hard time with support in KA. Upon beating boss #34, I received the Mage of Aramachus which was the last unit I needed to get the Spear Guardian of Aramachus(10840/7226) unit. I emailed support and let them know that I didn't receive it and since then have been in a battle just to get the unit.
First they said I had to beat the boss 50 times, which I emailed them back and told them that was incorrect. You get the Aramachus(12420/10162) unit for defeating the boss 50 times. That's not the unit I'm requesting, its the Spear Guardian unit.
Then they stated that I didn't have all the correct units, which I emailed them back and sent them a screen shot of the nine units and told them every one of the units were in my inventory.
Then they told me that the units needed were the boss defeated units at levels 5, 10, 15, 20, 25, 30, 35, 40, 45, etc. Huh!? I'm confused. Did it change? And is that what other players did to receive the Spear Guardian? Is support wrong? Any help getting this resolved from players or a moderator would be would be greatly appreciated. My in-game name is Christian, code is 645 419 309. Thanks everyone.