Gree - stop closing my issue before it's resolved!

[Harley Quinn]

Why is it so difficult to get a game transferred?? I sent in a ticket a month ago without success. I now have a new(er) iPad Mini that I want to transfer my game to so I sent in a new ticket. I get a standard reply that gives me instructions on how to transfer my game (backup and restore) -- but at the top of the exact same response, it says my issue is closed. I replied on Monday to say my issue is not closed and included my game and device info, as requested, and get nothing back.

And yes, I followed the instructions to backup my old device (iPad2) and restore it to my new device (iPad Mini), which is supposed to prompt me to transfer my game (and didn't). I tried this multiple times.

I sure hope someone from Gree support reads this post and can help me. I need this done by Sunday!! Grrr....

[Killa Chunk]

I feel a ban coming on....

[Meta Rage Trollbot]

I sure hope someone from Gree support reads this post and can help me. I need this done by Sunday!! Grrr....

Why should you get special treatment? We're all in this together.

[Thief]

Why should you get special treatment? We're all in this together.

Haha i was going to say welcome to the club....

Ohh wait "Are you still having this problem?" "Please contact support"

[Jamie Gee]

Okay I have a similar question related to this thread. I have been having trouble with the game kicking me out when I try to get to the docks in doing missions. The reply I got back from Support Staff was as follows:

"I would suggest you to try syncing your device with iTunes and delete the game. After deleting the game please reinstall the latest version of it which should clear the issue."

I am totally okay with doing this, and have already synced with iTunes and all, but my question is this. Once I reinstall the latest version, do I re-sync to get my original account on back there or what? Also, if I do re-sync, do I do so before opening the app the first time? And yes, I am iPhone illiterate!~

[camper killer]

Its never a bad idea to sync often.

when in doubt, sync then delete the app. then you can either download form either iCloud or the iTunes store.

Then you need to wait for a bit till the latest data set is updated by the app. then you can sync again.

typically an uninstall and re-install does fix alot of issues. this also forces a data set update for your app which is also an issue at times.

[dawson]

I just had my account transferred. In the email it says if you respond to the email it will reopen your ticket. I sent them all the info they asked for plus screen shots of the old and new accounts. My account was transferred within 2 days. I have sent in 3 tickets with gree and have got great results.

[Stooboot]

Same thing happened to my friend they even sent him the how would u rate your experience for that ticket before they closed the issue with no resolve but eventually it was fixed. Almost a month a waiting tho

[Socks]

FWIW, I'm about to start a thread about a ticket that is four or five months old. Ridiculous.

[lemonhaze]

Why is it so difficult to get a game transferred?? I sent in a ticket a month ago without success. I now have a new(er) iPad Mini that I want to transfer my game to so I sent in a new ticket. I get a standard reply that gives me instructions on how to transfer my game (backup and restore) -- but at the top of the exact same response, it says my issue is closed. I replied on Monday to say my issue is not closed and included my game and device info, as requested, and get nothing back.

And yes, I followed the instructions to backup my old device (iPad2) and restore it to my new device (iPad Mini), which is supposed to prompt me to transfer my game (and didn't). I tried this multiple times.

I sure hope someone from Gree support reads this post and can help me. I need this done by Sunday!! Grrr....

i just had my game transfer to my new iphone and it only took 5 days..i provided them with the UDID# of the new device..my old character ID and code and name..install MW on ur new device and give them the name and code of that one and take screenshots and send it all in and they will trasnfer it for u..the reason they took off the transfer for us to do ourselfs bc of ppl saleing acts

[Harley Quinn]

I just had my account transferred. In the email it says if you respond to the email it will reopen your ticket. I sent them all the info they asked for plus screen shots of the old and new accounts. My account was transferred within 2 days. I have sent in 3 tickets with gree and have got great results.

I sent my first request over 2 weeks ago - it got ignored. I got a response from them last Saturday (middle of war, tyvm) and responded first thing Monday with all my transfer info. 5 days later and I still haven't heard from them.

Did you keep playing your game while you waited? And if so, did you lose anything in the transfer?

[Harley Quinn]

Why should you get special treatment? We're all in this together.

Oh, I know -- I just felt like ranting. I knew I would find people that could relate!

[Harley Quinn]

... and I still haven't heard a peep from Gree support and my game is still not transferred. WTH?

[Harley Quinn]

Yes I am still complaining - my original request was sent August 8th. Second request (with all info included) was sent August 12th (no response) - follow up (again with all requested info) sent August 15th (no response) - follow up sent again (yet again with all requested info) August 19th (still no response).

What else can I do????

[Harley Quinn]

Well what do you know -- 6 minutes ago I got a message from gree and my game was transferred. Finally!!