I sent a ticket through customer support regarding this issue. For the relic case event, I had 36 gold chalices, but my name is not on this list, nor did I receive the top 250 prize. It's been at least 3 weeks since I sent the e-mail, have not got a response back yet. Just an e-mail from GREE saying that it's being looked into. What's really frustrating me about this, is the fact that I spent a vault on the event. Why should a player spend money on the game when they aren't even going to receive the prize they're paying for to win. It would be great if someone at GREE would look into this, or if GREE has no intentions of giving me that prize, please let me know.