Originally Posted by
Lobo731
I am a bit upset.
It seems to be there must be a hierarchy or preference as who gets tech/customer service and who doesn't. I have read posts from players who have gotten their problems resolved in a couple of days or a week.
My husband's game crashed OVER A WEEK AGO! (Sunday, July 7th to be exact)
I emailed GREE from my game on Sunday, right after it happened. I provided his game name (ROCK the GREAT). His player ID (598-078-024) and the details. And a way for GREE to contact him or me directly. We have tried calling GREE - but all you get is an answering machine - but OK - we again left our contact information. (That was Wednesday July 10 and Thursday July 11th)
He bought gems the day before (July 6th) He was playing the game on his iPhone 4s. It kicked him out. When he tried to go back in, all it would do would go to the screen that says "connecting to server" and then it goes back to the home screen of his iPhone.
I got an email from GREE on Thursday (july 11), and they asked if the problem still existed. There was also a ticket number - 723644. They said that a specialist would be happy to assist me. I AM STILL WAITING FOR THAT HAPPY SPECIALIST!!!!! I emailed immediately back and told them the problem was still occurring.
I HAVE NOT HEARD A SINGLE WORD OR EMAIL _ NO COMMUNICATION WHAT SO EVER!!!
Here it is now July 14th. My husband's character - ROCK the GREAT - is our guild's founder, leader, and guardian. This problem affects the whole guild. We can't have any walls and we are down our guardian - his strength gave our guild a lot of points during the last war which will really affect us this time around.
We have been patient and polite. We both have spent money on gems for this game and it is one of the past times that we enjoy together.
How is it that some get their problems fixed quickly and others (like us) get ignored?
The bigger question is - HOW DO WE GET HIS GAME FIXED?
Lobo731 (Lobo in Kingdom Age)