Update regarding iOS transfers

[Assault and Flattery]

It's actually much faster/easier for support if you don't spam them with tickets about the same issue. Anyway, I'm moving this over to announcements.

[Virtue]

I am having the same issue, new device and not able to restore. I have one ticket in, If the powers that be read this help! Request received: Crime City Issue Report (ticket #741960). It's the first day of battle HELP!!!

[sweatpants]

Is there a reason the game can't function the same way as war of nations?

I can play on my iPad.. Leave the house, and keep going on my phone. And the things I do on one device automatically show on the other.

Any way we can do that with CC?

[gazzerman]

This process did NOT work

Tried the backup, restore from backup over 10 times with no luck.

Stuck carrying 2 iphones around

[Warm rubbers]

The last update said we would have the option to update or build multiple buildings. Unfortunately the update did not allow me to do so. What can I do to resolve this issue?

[Cat788]

I've been locked out of crime city since the 28th of June. I started the syndicate vs syndicate/street brawl events when I downloaded the update for cc and the phone froze. I had to restore factory settings just to get the phone to turn on and of course since then cc just constantly tries to connect to server with no success. I sent in a report straight away (ticket #698678) and tried deleting/reinstalling the game. Nothing worked. I received a message from gree 9 days ago that my report was being sent on to the developers so I replied asking for my game to be transferred to my iPad so I could try to participate in events but I've heard nothing since. I'm a loyal player who has been playing since September 2011. I just want to play my game. My syndicate has been so understanding regarding this issue but they're losing out too. Do gree want to lose loyal players? If they want me to quit that's ok I'm so close to it at this moment. I've met some fantastic people in this game. I don't want to quit but there's only so much we can put up with. Assault and flattery or anyone else if you can help out in any way I'd really appreciate it. Thanks

[Turja]

I wish it works if anything were to happen to my device anytime soon. I just don't know if I'll remember what to provide, LOL.

[Babarica]

I also purchased new ipad. I had ipad 2 before and i backed up all data and restored it to the new device. On the new device there is no trace on my old account, therefore this new transfer service from gree guaranteed does NOT work.

Still waiting for any reply on the ticket #771647.

If they don't solve this asap I will file transaction dispute with iTunes for every cent i spent with Gree. So incompetent.

[Koonxin]

IMPORTANT!!

***The following ONLY works if you're replacing your old device with a new one. This does NOT work if you just want to swap your game between your iPad/iPhone.


If you still have your old device, please sync/back up your account to either iTunes or iCloud. Next, sync your new device with either iTunes or iCloud and restore data. When you open the game on your new device, you will be prompted to restore your data. Please click yes; you should now have your account restored to continue playing the game.




***If you've completely lost your old device:

If you do not still have your old device, please provide as much of the following information as possible to support through an in game ticket:


-Your original and new device types

-Your old character's invite code (the 9-digit player ID associated with your game, which can be found under your profile)

-Your old character's exact name (case sensitive) and last known level

-Your last known login of your former character

-Any copies of gold/gem/cash purchases made through iTunes or Google Wallet (Note: receipt information is only for purchase verifications once we are able to finally locate your original game (in the event the original game data was lost). We are unable to locate a lost account based solely on in-app purchases.)

-The invite code of the new character showing up on your new device (should be around a level 1 when you first install the app)




***This next section is if you want to transfer your game between your tablet and phone. There is currently no way to do this yourself, support will need to do it. Send the following information through in game support:

-Your device types

-Both character's mafia codes (the 9-digit player ID associated with your game, which can be found under your profile)

-Both character's exact name (case sensitive) and last known level

-Specify whether you have 2 games that you're currently playing, or if you want to replace one account with another

-Specify exactly which device you want which character on

Hi A&F,

Reference to accounts transfer between my iOS devices (iPad mini Wifi to iPad mini 3G), pls kindly have your colleagues look at my ticket submitted (#733251, #772299). For quite some time already still not yet process.

Finally a CC new character able to load up on new iOS device, I've submitted both old and new characters with respective invite codes and last login times for Gree to process the transfer. Many thanks in advance!

Edge
LVL 183
937778373

[Btrash]

Why was the transfer process changed? I switched phones 3 times with the old way, which worked great every time. Now I had to get a new phone and followed the instructions to a T, and it didn't work. Now from the looks of it, I will be waiting days/weeks to get my account restored, during which I will miss events resulting missed prizes, lose10s/100s of millions in collections, and possibly the syndicate battle. Any help expediting would be great A&F, ticket #774294

Thanks.

[Max Power]

IMPORTANT!!

***The following ONLY works if you're replacing your old device with a new one. This does NOT work if you just want to swap your game between your iPad/iPhone.


If you still have your old device, please sync/back up your account to either iTunes or iCloud. Next, sync your new device with either iTunes or iCloud and restore data. When you open the game on your new device, you will be prompted to restore your data. Please click yes; you should now have your account restored to continue playing the game.




***If you've completely lost your old device:

If you do not still have your old device, please provide as much of the following information as possible to support through an in game ticket:


-Your original and new device types

-Your old character's invite code (the 9-digit player ID associated with your game, which can be found under your profile)

-Your old character's exact name (case sensitive) and last known level

-Your last known login of your former character

-Any copies of gold/gem/cash purchases made through iTunes or Google Wallet (Note: receipt information is only for purchase verifications once we are able to finally locate your original game (in the event the original game data was lost). We are unable to locate a lost account based solely on in-app purchases.)

-The invite code of the new character showing up on your new device (should be around a level 1 when you first install the app)




***This next section is if you want to transfer your game between your tablet and phone. There is currently no way to do this yourself, support will need to do it. Send the following information through in game support:

-Your device types

-Both character's mafia codes (the 9-digit player ID associated with your game, which can be found under your profile)

-Both character's exact name (case sensitive) and last known level

-Specify whether you have 2 games that you're currently playing, or if you want to replace one account with another

-Specify exactly which device you want which character on

OK, I am a little confused by this. I want to get an iPad to replace my iPod to play all my second accounts. There used to be a way of just transferring in game, after you loaded the game on the new device. Does that not work anymore?

Also, if I download the HD version will I be able to transfer, or do I have to use the regular version?

[miwolverines44]

Hello all,

Just had to get a new iPhone 5, my previous iPhone 5 has a mic malfunction so i had to swap it out. I knew there was a new procedure w/ transferring accounts so i checked this link. I backed up my phone before getting rid of the old 1 as the forum said. I then restored everything on the new phone. When i opened CC, i was not prompted if i wanted to restore data. It just has me do the tutorial like day 1. I took a screenshot of my account in case there was an error. If someone could please help me restore my account asap so i can continue on the LTQ I'd really appreciate it, thanks!

[Max Power]

Well, none of this worked so now I have a support ticket into CC, MW, KA and MQ.

Pretty damn efficient way to handle things, cuz, ya know, people rarely update devices.

Hope all the events are going well. See ya when I see ya!

(Edit: Well, I got email announcements that all 4 games have been transferred. That was pretty good. Credit where credit is due. They need to find a way where they don't have to do this manually, though)

[Ben Weston]

the game still won't even load on my new phone(iPhone 5 running ios 6.1.4) so I am carrying two phones around all the time and luckily my contact allows personal hotspot so I can use my new phone as the internet connection for my old phone.

I've had an on going ticket with support for weeks now with sign of a resolution.

[Ben Weston]

The last update said we would have the option to update or build multiple buildings. Unfortunately the update did not allow me to do so. What can I do to resolve this issue?

they added the feature to the game and has just been released as the top prize in the current box event.