Update regarding iOS transfers

[Jamie cc]

Thanks Wimpy,

Just a bit frustrated with it all - CC war this weekend and we are pushing for top 150 and i cant use my account lvl 100 attack 280k defense 304k so i'm a decent player in our squad and always use gold.

I logged a refund claim for two tickets already and will be doing more shortly and it says you can ask for 90 days of refunds which for me should be like £150 roughly.

I did ask them when as soon as possible is and also would i be compensated for my losses re cash and events (was 8/10 on Duffle with 2 days left) and reply is at bottom.

Would be nice if Assault and Flattery updated this thread with some information rather than leave us in the dark.



Jack Smith, Sep 09 21:15 (PDT):

Hello,

Thank you for contacting us back.

I am sorry but we do not have any time frame for this issue. Will notify you once we have an update.

Regards,
jack
Team GREE


Jamie Longstaff, Sep 09 09:17 (PDT):

When exactly is as soon as possible and am i going to be compensated on my
account for everything i have missed out on ie - events/wars/LE
buildings/being robbed/cash collection etc...

Also how will i know when this function is available again? should i just
log a ticket everyday on the off chance Gree has decided to bother to do
anything?

[Wimpy]

With the new iphones due out tomorrow, their will be one hell of a lot of people putting in for refunds if none of them can transfer.

[Swedevil]

With the new iphones due out tomorrow, their will be one hell of a lot of people putting in for refunds if none of them can transfer.

The new iPhones coming out tomorrow? Last I heard they were announcing a release date at a press conference TODAY. Where did you see this release date information and for what phone?

[Jamie cc]

I heard it was the 13th for 5c and 5s will be 20th.

It's going to have finger print recognition built into the home button and the 5s will have a 64 bit processor.

[Jamie cc]

So war is about to start and still no news on account transfers....

Irritating thing is my Kingdom Age ticket seems like it is going to get transferred so why they are refusing to let me play the game and spend my cash on gold I really don't know.

Incredibly frustrating; anybody got any further news on what's going on?

[Grandpa]

So war is about to start and still no news on account transfers....

Same here. I have the highest attack and defense stats in my syndicate, and won't be able to take part in the battle. "Incredibly frustrating," indeed.

[Jamie cc]

Grandpa I just had my KA account fixed by a nice chap so I sent a message back on my cc ticket and its been fixed too. Reply to your message and it might get sorted.

[Wimpy]

Good to hear it, Jamie. One of Travo's finest was having similar issues.

[in-game j]

can we transfer from ios --> android now?

i would like to get a new phone and switch to the samsung galaxy

[AppleMacGuy]

Been waiting 24 hours now for a manual transfer of my CC and KA games after changing devices due to a hardware fault. The restore from backup on iOS definitely _didn't_ work for me. Anybody from GREE can help get this sorted asap as I'm missing out on big Events in both games? Ticket numbers #935601 and #935604.

[The Evolution]

24 hours. I've been waiting for over a week. New phone software crashed and I lost everything and I'm getting no response accept for 2 replies back asking for the same thing I sent already which is all the information needed.

[AppleMacGuy]

24 hours. I've been waiting for over a week. New phone software crashed and I lost everything and I'm getting no response accept for 2 replies back asking for the same thing I sent already which is all the information needed.

Yes, I sent all of the essential info. in my initial tickets yet was asked for that very same info. in response

Great way to keep your customers...not.

[Grandpa]

Grandpa I just had my KA account fixed by a nice chap so I sent a message back on my cc ticket and its been fixed too. Reply to your message and it might get sorted.

I see folks are still having problems transferring, so I thought I'd update with good news.

GREE had responded 9/12 with an offer to complete the transfer I originally requested (on 9/8), but my phone had gone toaster again on 9/11. On 9/16, I got my replacement phone and activated it. In the early morning of 9/17, I requested a transfer to the new phone, noting this superseded the earlier request. GREE transferred the game within 12 hours.

[Hexum311ad]

So they added back the transfer button and it doesnt seem to be working for me....I transferred my game this morning from my iphone 5 (iOS 7.0) to my ipad 4 (iOS 6.0). and now I cant seem to transfer it back...is there are trick or a special order I need to do it in? I'd rather not have to submit a ticket to gree...
Thanks guys,

[bLiNg]

it took 8 days for my transfer via cs. now they added the transfer button? I wish there was compensation for all those events I missed