Update regarding iOS transfers

[Assault and Flattery]

IMPORTANT!!

***The following ONLY works if you're replacing your old device with a new one. This does NOT work if you just want to swap your game between your iPad/iPhone.


If you still have your old device, please sync/back up your account to either iTunes or iCloud. Next, sync your new device with either iTunes or iCloud and restore data. When you open the game on your new device, you will be prompted to restore your data. Please click yes; you should now have your account restored to continue playing the game.




***If you've completely lost your old device:

If you do not still have your old device, please provide as much of the following information as possible to support through an in game ticket:


-Your original and new device types

-Your old character's invite code (the 9-digit player ID associated with your game, which can be found under your profile)

-Your old character's exact name (case sensitive) and last known level

-Your last known login of your former character

-Any copies of gold/gem/cash purchases made through iTunes or Google Wallet (Note: receipt information is only for purchase verifications once we are able to finally locate your original game (in the event the original game data was lost). We are unable to locate a lost account based solely on in-app purchases.)

-The invite code of the new character showing up on your new device (should be around a level 1 when you first install the app)




***This next section is if you want to transfer your game between your tablet and phone. There is currently no way to do this yourself, support will need to do it. Send the following information through in game support:

-Your device types

-Both character's mafia codes (the 9-digit player ID associated with your game, which can be found under your profile)

-Both character's exact name (case sensitive) and last known level

-Specify whether you have 2 games that you're currently playing, or if you want to replace one account with another

-Specify exactly which device you want which character on

[Deadwater]

Any future plans to make this easier for us?

[Koonxin]

What I did as suggested by gree-D support is to back up existing iPad mini Wifi to iTunes and/or iCloud. Then restore to new device which is my iPad mini 3G.

Did BOTH iTunes and iCloud restoring onto my new iOS device thousands of times but still unable to log in on new iOS device. Even tried to login Gamecentre and login CC from there, able to recognize my Apple ID but CC just wouldn't log in. Keep on flashing "unrecognized server response"

So did I miss out something? Pls advise if it has something to do with device UDID?
Pls bring back the Funzio ID option!

[xRedfoxx]

I had CC-HD on my ipad. Kid drops iPad. Apple store resets hard drive thinking that will help. It doesn't. Apple tells me to buy a new one. I take iPad to electronics store who repairs wire on the inside that was dismantled from drop. $60 later iPad works. I've reloaded CC-HD but it won't connect to server. I deleted CC-HD and loaded CC. It tries to connect but forever has the rotating "I'm thinking" icon in the middle of the screen and never connects.

Please advise......I have a war to participate in tomorrow.......

[xRedfoxx]

...I can't do an in-game ticket.......because I can't get the game to load at all on the iPad.....

[FNCK]

@redfox, i got the same problem, only not on ipad but iphone 5 u can send a ticket tho
At this site www.games.gree-support.net/requests

[edub]

The 'smart but deadly' Syn has a heavy gold member that followed these directions to the end . It still didn't work for them . They had put multiple tickets in getting the response back saying all was fixed but she goes to log onto her account and she still has a level one. You guys are hurting our team and this loyal customer . The customer has already been waiting for days. please pm me and i will give you a ticket number

[in-game j]

The 'smart but deadly' Syn has a heavy gold member that followed these directions to the end . It still didn't work for them . They had put multiple tickets in getting the response back saying all was fixed but she goes to log onto her account and she still has a level one. You guys are hurting our team and this loyal customer . The customer has already been waiting for days. please pm me and i will give you a ticket number

Please respond to her ticket! Even after the transfer, the level 1 account keeps showing up. She is a loyal gold user and it would be a shame for her to miss this war and have her quit playing this game.

Thanks again.

[FNCK]

We all are waiting to get helped and i appreciate if Gree don't put gold users first.
Cuz i enjoy the game just as much as u and i think i'm waiting a bit longer now!

[Koonxin]

Yah yah..

Pls also respond to my tickets too.. waiting for transfer solution for almost 3 weeks, and my gold? How many tickets till I receive a solution and bonus gold?

ticket #636080 Thank you for enrolling in our Bonus Program
ticket #698428 Migration to new iOS but CC unable to start
ticket #703786 How do I transfer my cc account from existing iPad mini Wifi to my new iPad mini 3G?
ticket #724214 Migration to new iOS but CC unable to start
ticket #724375 Where is my gold bonus???
ticket #724385 Migration to new iOS but CC unable to start
ticket #733195 Where is my gold bonus???
ticket #732782 Where is my gold bonus???
ticket #733251 Unable to transfer CC acct from iPad mini Wifi to iPad mini 3G
ticket #732808 Migration to new iOS but CC unable to start

Edge
937778373

[Koonxin]

So that's why it takes support weeks and even months to solve issues! 10 different tickets for 3-4 actual issues...

Middle finger to everyone who pulls that. One issue, one ticket. Issue not solved? Reply to original ticket!

Middle finger yourself idiot.. have the fingering courtesy to ask how it multiplied into so many tickets! After replying to original tickets, another/different gree support dude responded with different ticket numbers. U working for Gree, kid? Not contributing then keep your fingers to yourself!

[crime master gogo]

thanks it was really good thread

[sharpshooter333]

About to have to transfer from a Samsung tablet...can I transfer it to an iPhone??? Droid to I product?

[Jammingdude2]

So I had to get a new phone in a hurry and lost my account

How come Game Center doesn't restore this like most other apps?!

Username: Greg -RD-
ID: 451-346-815
Level 99, attack 228k defense 241k
Income ~2m per hour

[Grandpa]

After getting my phone back from repair, I submitted a support request to transfer my game from my loaner phone. GREE sent me an email stating "Your request (#Crime City Issue Report) has been closed. This means that the issue is being worked on now, or the issue is solved."

However, the details of the email said, "I would like to inform you that currently we are not intiating any transfers, but we will have them available as soon as possible."

I replied asking when "as soon as possible" might be, and whether, if the ticket was closed, I need to keep re-submitting the request.

Anyone have similar experiences lately? The initial transfer to my loaner phone was completed in less than eight hours on August 17.