Dear Sirus, our link and moderator on this forum, I need your help.
After the upgrade, my KA kept crashing ( ie kicking me out of my game ) I was on the last boss level to complete And obtain the King Gabriel unit ( which obviously I did not get as event ended before I can hear a beep from gree). After three delete and re-install of the app, with no solution to my problem, my iPad went to a recovery mode and I had to reinstall the iOS software and restore factory settings. In other words when I used the iTunes/iCloud to download the app again I lost my account and was born in level 1 newbie. I have submitted my first ticket on 6/26 3 pm EDT and since being trying to get resolution to my problem. One developer did answer one of my tickets and asked for more Info to restore the account after 6 days; however, after that my ticket was closed. I have provided the info requested 7 days ago. I have not heard from anyone anymore. I am still out of my game and losing on opportunities to complete events. I consider myself a frequent player and certainly what one would label as a heavy spending customer. I am in awe as the total lack of follow up from Gree . I submitted a ticket on gree with iTunes and apple, and since then they have been following with me daily to check if my problem has been resolved. So,my open letter to you is asking for your help to intervene with Gree customer service particularly in events of tickets where one is locked of game ( ie your company is losing money when I am not playing ) and give them higher priority or special emergency contact or something. I need my game back ! I invested lots of money in this game ( and yes others can say how stupid i am, certainly i realize that) and certainly this is not the way you treat any customer and never mind your most loyal customers . My ID is 903-366-251 .
Thank you in advance for your consideration, and help
OM-RK
PS . I apologize from my player colleagues for posting this here and I know this is not the right place but as you can tell I have a reached a dead end here. The KA withdrawal symptoms have been tough. I hope no other players go through what I am going through as it is a total nightmare. I am hoping that my case will generate a better process to help others in similar situations.