didn't receive free gold

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Thread: didn't receive free gold

  1. #1
    Articulate Author
    Member Since
    Nov 2012
    Location
    Belgium, Europe
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    315

    didn't receive free gold

    Hi guys,


    Hope everybody did OK in the syn war.

    What are the rules for those 200 gold gree gave away last week?
    It appears everybody got them but me.
    Hell even my 2 minis got it, but nothing for my main, and this one is far more used than the other 2 (rather hourly than daily).

    Would creating a support ticket help?

    Also wasn't there a sticky post on how to create a support ticket? Almost here for one year and never before felt the urge to create one, weird huh?



    TIA
    Gunny
    Gunny

  2. #2
    Articulate Author
    Member Since
    Nov 2012
    Location
    Belgium, Europe
    Post Count
    315
    The ticket helped. I got my 200 gold from Gree. Thank you!
    Gunny

  3. #3
    Lurker
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    Jul 2013
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    Chandigarh,India
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    6

    free gold

    Quote Originally Posted by gunny22 View Post
    The ticket helped. I got my 200 gold from Gree. Thank you!
    Hey I didn't get that gold...was that for ios only or also for android..??

  4. #4
    Prominent Poet
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    Mar 2012
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    Rotterdam, The Netherlands
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    You just weren't loyal enough.

  5. #5
    Consistent Contributor hawkeye_9's Avatar
    Member Since
    May 2013
    Location
    Columbus, Ohio
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    204
    Quote Originally Posted by gunny22 View Post
    The ticket helped. I got my 200 gold from Gree. Thank you!
    This seems like a quick turnaround for a support ticket...16 days? Perhaps things are improving in the support dept.

    Hawkeye
    904 687 923

    Proud Member of GR2 - emerging syndicate!

    Syndicate Leader of Hamburg Ahoi! - 375 418 821 A free-players' syndicate

  6. #6
    Steady Scribe Grant B's Avatar
    Member Since
    Mar 2013
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    Toronto, Canada
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    55
    Quote Originally Posted by hawkeye_9 View Post
    This seems like a quick turnaround for a support ticket...16 days? Perhaps things are improving in the support dept.
    Prob not. I have two tickets pending for weeks. Twice I have had to reopen them due to the automated ticket close and message "if the problem is still there reply to this email"

    In short gree(dy) support is terrible.
    Keep Calm Chive On syndicate 424243704

  7. #7
    Steady Scribe
    Member Since
    Jun 2012
    Post Count
    50
    I did not get the gold. So, I sent in first ticket to Gree asking for assistance. First response was from Jack Smith:

    "Thank you for contacting GREE Support. I apologize for any inconvenience you may have experienced. I would like to inform you that we do not offer any 200 gold bars as a gift"

    WTF? I guess he thought I actually meant actual gold bars. I replied and got following response from Luke Jennings:

    "Thank you for replying. I would like to inform you that few of our customers has in-app purchase issue, hence their accounts were credited with 200 gold".

    I responded by restating that I didn't buy gold. I was asking about the free "cyber" gold. I provided ticket number of someone from my syndicate who did not receive gold eiter and sent in ticket about the same time. And HIS representative, Ray replied "Thank you for contacting GREE Support. The gold should have automatically been added to your account. As we have verified that in this case, the credit was not initiated. I have credited you with 200 gold. Happy Gaming!"

    Wow, what a great response!! I replied to GREE with his ticket number and I received a response from Shirley as follows:

    Thank you for contacting GREE Support. I would like to inform you that the 200 gold went out to everyone upon log-in during that time. I am unable to credit you any more gold for this issue. We will keep you posting with our upcoming free gold offers through forum.

    I just got Shirley's response today and responded that for consistency sakes, I should have received the gold after sending in the first ticket. And I asked for my concern to be elevated. I suspect this is all for nothing.

    But if there is something that I have learned from this, Ray from GREE Support is the fairest of them all! I will keep you posted.
    Last edited by Watoosy; 07-17-2013 at 01:33 PM.

  8. #8
    Lurker
    Member Since
    May 2013
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    15
    Quote Originally Posted by hawkeye_9 View Post
    This seems like a quick turnaround for a support ticket...16 days? Perhaps things are improving in the support dept.
    Yet I have created 5 tickets about none of my syndicate officers being able to see requesting players stats. 3 were closed by gree in 30days and 2 are still open with no response or fix.

  9. #9
    Steady Scribe
    Member Since
    Jun 2012
    Post Count
    50
    Quote Originally Posted by Watoosy View Post
    I did not get the gold. So, I sent in first ticket to Gree asking for assistance. First response was from Jack Smith:

    "Thank you for contacting GREE Support. I apologize for any inconvenience you may have experienced. I would like to inform you that we do not offer any 200 gold bars as a gift"

    WTF? I guess he thought I actually meant actual gold bars. I replied and got following response from Luke Jennings:

    "Thank you for replying. I would like to inform you that few of our customers has in-app purchase issue, hence their accounts were credited with 200 gold".

    I responded by restating that I didn't buy gold. I was asking about the free "cyber" gold. I provided ticket number of someone from my syndicate who did not receive gold eiter and sent in ticket about the same time. And HIS representative, Ray replied "Thank you for contacting GREE Support. The gold should have automatically been added to your account. As we have verified that in this case, the credit was not initiated. I have credited you with 200 gold. Happy Gaming!"

    Wow, what a great response!! I replied to GREE with his ticket number and I received a response from Shirley as follows:

    Thank you for contacting GREE Support. I would like to inform you that the 200 gold went out to everyone upon log-in during that time. I am unable to credit you any more gold for this issue. We will keep you posting with our upcoming free gold offers through forum.

    I just got Shirley's response today and responded that for consistency sakes, I should have received the gold after sending in the first ticket. And I asked for my concern to be elevated. I suspect this is all for nothing.

    But if there is something that I have learned from this, Ray from GREE Support is the fairest of them all! I will keep you posted.
    UPDATE: I just received notice from GREE that they will credit me for the 200 gold I did not receive. Thank you Shirley!

  10. #10
    Steady Scribe
    Member Since
    May 2013
    Post Count
    55
    I didn't get my gold!.
    I even bought gold to level up.
    WTF?

  11. #11
    Lurker
    Member Since
    Jul 2013
    Post Count
    10
    sorry to hear that.

  12. #12
    Consistent Contributor
    Member Since
    Apr 2013
    Post Count
    110
    I just got my gold as well. They verified I did not receive it and then credited it to me. Took 7 days to get a response, which is about their average to my tickets.

  13. #13
    Steady Scribe
    Member Since
    May 2013
    Post Count
    55
    Quote Originally Posted by mkdubbn View Post
    I didn't get my gold!.
    I even bought gold to level up.
    WTF?
    I sent a request.I will cut and past the reply or link.

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