Greetings Everyone,

I'd like to start out by saying that we here at GREE have been taking a more proactive approach into listening to what you are all saying here on the forums (and the feedback that gets sent in to support) in regards to game play changes, technical issues, events and even more importantly, what you have been expressing regarding those that have chosen to violate the fair game play environment that everyone deserves. I will try my best to help address some of your concerns and feedback on this.

Some Concerns that have been noted


How are Guilds maxed out with 60 members?!

I know this one alone has been a very hot topic for everyone here for sure. Well to be honest, there are quite frankly many legit guilds that have invested greatly to reach this level. Now I'm not saying there isn't one floating out there that did indeed cheat to obtain this advantage. In regards to these, we rely on our cheat tools/systems to help detect these as it occurs. But that is not all we do, we go into guild listing an investigate guilds by hand and not only that, we take action on our your reports.

You might have seen recently that more often than not when you do report a player/guild for cheating, you get a response letting you know 1) The player has been banned and will no longer have access to the game, or 2) We appreciate the report but we are going to have to spend some more time investigating it. This is to make sure we don't just ban someone just because they have been reported.

Maxed Guild Bonuses

Like I've previously stated above, a fair amount of guilds have done this Legitimately and then there are those that have not. We are taking steps to ensure that this does not happen again be it from better tools to detect/prevent, to rolling back guilds that have taken advantage of this an also removing the members that made this possible. Please note that many are unaware of someone in their guild dumping in gold and when they see their members banned/removed, they do get surprised and most times in a negative way. We don't want to punish those that were innocent and just going about playing the game they enjoy. So we are being very careful in the way we handle this matter and how visible the effects are.

This does not mean don't report them to us just note that it is a very sensitive matter and we do not want to have everyone get upset when they do see actions taken.


Hackers be it energy, honor and everything else

This has been a thorn in the side of many and even more so to you all who have been playing events, building up your kingdoms or conquering with your guild mates.

We listen to reports, comment on the forums and emails sent to us. We have greatly improved how these guys are found, closed out the loop holes used to abuse the system and made sure to combat any type of 3rd party software that someone could use to cheat the system. This also means that folks are going to try even harder to get around the prevention methods/systems we have put in place. Let's face it, there are always going to be those that have no other purpose but to try their best to cheat and ruin the experience for others.

I would like to note that we are working on a few changes in regards to how you (our valued players) report any and all cheat reports to us.

1)Dedicated selection in our support system for specifically reporting players. Now this means our team will get straight to your report with out you having to send in a regular request.

2)Forum Admin dedicated here for players to contact to help report those breaking the rules by cheating. Please note this would only be for cheat reports but also does not mean you only report them there. You still need to send in a request.

3) More transparency on the actions we have taken on the user. This means we will let you know when we handle the report if we did indeed ban and remove the player or we need some more time to investigate.

I know this isn't everything that everyone wants answered at the moment, but in moving forward with better communicating with you and listening to what you have to say, we believe it is a step in the right direction.