Gree support. ....or lack of it

[tassychris]

Okay I know many have complained about a lack of support from Gree in the past, but overall as far as gold bonus was concerned they were fairly good.
Sadly that has now changed. Most of my syndicate received there bonus gold on the 4th which was great. Ten days ago I mailed them asking when mine would arrive. Their reply to me has been zip. Not a single reply that they are busy and will deal with it shortly, nothing.
So about 5 days I added to my request the fact of how many vaults I had brought. still no reply.
All I want to know is support still operating or have they automated it all and emailing them is a waste of time

Mr Oz

The Buckwheat Connection

[the_brein]

I just got a response about this today. They told me this was an automated process. They told me if I hadn't received my bonus for may, to reply to email and they'll research. I put this request in well over a week ago.

[Dave_warr]

I purchased gold and it never was credited to my account. Still have not heard from them and no refund to my bank account! I have sent Apple a formal complaint requesting that they either fulfill my order or refund it immediately!

[Dipstik]

I purchased gold and it never was credited to my account. Still have not heard from them and no refund to my bank account! I have sent Apple a formal complaint requesting that they either fulfill my order or refund it immediately!

Id suggest buying it again... I'm sure you'll get it the second time.

[tassychris]

I purchased gold and it never was credited to my account. Still have not heard from them and no refund to my bank account! I have sent Apple a formal complaint requesting that they either fulfill my order or refund it immediately!

Mrs Oz had same problem. She also ended up going through Apple after no respnse from Gree, that worked. It would appear Im not alone. Gree have you stood down so many employees that you are now unable to respond to simple mistakes your automatic system is throwing up?

[Electrify]

there support system is terrible worst communication ever

[lucky83]

What are you talking about? Their support is the best ever!

I never got a prize from the last collect 10 nor the main prize from the last LTQ, so i was positively surprised when i got this answer:

"Hi,

Thanks for contacting GREE Support! We apologize for the delay in reply to your initial ticket request. Please let us know if you are still experiencing an issue in-game, and if so please feel free to reply to this email. One of our specialists will be happy to assist you.

If the issue has since been resolved, please feel free to disregard this email.

Thank you,
GREE Support"

Best part is, that took only 9 days. No new mails needed, i used my magic wand and now i have my weapons. Oh wait, it was just a dream - still missing my weapons that i truly deserve!

[Biggie Pac]

What are you talking about? Their support is the best ever!

I never got a prize from the last collect 10 nor the main prize from the last LTQ, so i was positively surprised when i got this answer:

"Hi,

Thanks for contacting GREE Support! We apologize for the delay in reply to your initial ticket request. Please let us know if you are still experiencing an issue in-game, and if so please feel free to reply to this email. One of our specialists will be happy to assist you.

If the issue has since been resolved, please feel free to disregard this email.

Thank you,
GREE Support"

Best part is, that took only 9 days. No new mails needed, i used my magic wand and now i have my weapons. Oh wait, it was just a dream - still missing my weapons that i truly deserve!

Lucky this is typical of gree. I had a similar experience except I didn't get a nice email like that, just a survey and a closed case

[lucky83]

That's only one of the tickets in the pile. I can give you a few more examples, like for instance 3 hits/refill during war (where i got the middle finger instead of a refund), almost three months waiting for getting in their gold bonus pool etc etc.

Funzio........ Those were the days *with a sentimental voice*

Anyhow, i really hope that they do give you the gold that you have earned chris. And same goes for me and the loot i didn't get but truly deserve.

[Randolph]

Same here, ticket send and got the automatic reply asking if the issue is still unsolved? Looks like gree doesnt start working till after the second mail, at least thats what i'm hoping. Just hope they credit the gold they owe me before the next war starts :-s

[tassychris]

What are you talking about? Their support is the best ever!

I never got a prize from the last collect 10 nor the main prize from the last LTQ, so i was positively surprised when i got this answer:

"Hi,

Thanks for contacting GREE Support! We apologize for the delay in reply to your initial ticket request. Please let us know if you are still experiencing an issue in-game, and if so please feel free to reply to this email. One of our specialists will be happy to assist you.

If the issue has since been resolved, please feel free to disregard this email.

Thank you,
GREE Support"

Best part is, that took only 9 days. No new mails needed, i used my magic wand and now i have my weapons. Oh wait, it was just a dream - still missing my weapons that i truly deserve!

Whoo Hoo just got that email as well. 17 days into the month. Things are moving fast now. Maybe by the end of the month Ill receive another auto sent email saying the same thing. My guess is that this has put me back to the bottom of the list again.
Well done Gree

[tassychris]

WOW Maybe Im wrong less then an hour after replying to there auto email I actually got a reply from a real person. There escalating it to a specialist. Hopefully the wheels will turn much quicker now.

[Sandukan]

Mine was escalated to a specialist about a week in. THREE WEEKS later it was resolved.
Total time: 1 month

An escalator is not useful when you are going to the 200th floor.
You need an elevator.
Ask them to elevate your ticket next time instead of escalating it.

[cditti]

I put a ticket in in may. Was told it was escalated tbat was it still waiting.

[Tuzara01]

I didn't get my grand prize item from heidi event. Wrote a ticket still nothing judging from what u guys are saying its going to be a long process and not in time for battle -.-