Health and Health Pack issues Resolved!

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Thread: Health and Health Pack issues Resolved!

  1. 06-14-2013, 02:32 PM #1
    Sirius
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    Health and Health Pack issues Resolved!

    Greetings folks,

    As some of you know, we got off to a rocky start during today's launch of the event. Our team has resolved the health and health pack issues that some of you were reporting to us and they should no longer be an issue in stopping you all from enjoying the remainder of the event.

    As an apology for the issues that had occurred today, we are going to be crediting everyone with 50 gems this Monday to help make up for it.

    Again, we do apologize for this and hope you enjoy the event.

    ~Sirius
    Last edited by Sirius; 06-14-2013 at 03:15 PM. Reason: opps! Gems!
  2. 06-14-2013, 02:50 PM #2
    jonny0284
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    Gold or Gems?
  3. 06-14-2013, 03:06 PM #3
    Munseyspin
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    And for those of us who lost more than 50 gems to this debacle?
  4. 06-14-2013, 03:17 PM #4
    Sirius
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    I've stated this in a few threads but hope this clears things up on this for you.

    "Just an update on the matter, support does have the logs for each hit/refill used during the event and YES those that did have an issue will get the gems back to cover the hits missed. Note this isn't a full refund of everything spent but only a refund for the hit(s) that were missed out on."
  5. 06-14-2013, 03:43 PM #5
    Munseyspin
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    Not overly, but I think you are saying everyone gets 50 gems credit.
    Those who lost more, get a refund of their gems plus the 50 gems?
  6. 06-14-2013, 03:48 PM #6
    Sirius
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    Please contact Support and they should be able to credit you gems on what hits missed.
  7. 06-14-2013, 03:56 PM #7
    Munseyspin
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    Thankyou very much.
  8. 06-14-2013, 04:20 PM #8
    KennyFPU
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    Thanks

    Thanks it was a huge headache for sure
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  9. 06-14-2013, 07:10 PM #9
    E-I
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    Convenient for us that you wait until Monday to credit back any gems.
  10. 06-15-2013, 04:54 AM #10
    pendentive
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    Sirius - thanks for the notice and glad to hear its fixed.

    To battle!!
  11. 06-15-2013, 07:56 PM #11
    TempusDA
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    Sirius - Thank you for your response and it does seem that the problem has cleared up for most people regarding the missing hits.

    Please look at this thread.
    http://www.funzio.com/forum/showthre...till-messed-up

    It seems that 1 person at least is still having problem with missing hits.

    And a few others are having problems with the health re-gen bonus not working.

    Appreciate your efforts, and informing us of Gree's plans on compensating the players that experienced problems with this issue. This is definitely a step in the right direction.
    Last edited by TempusDA; 06-15-2013 at 07:58 PM.
  12. 06-16-2013, 08:12 PM #12
    Mystogan
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    did anyone receive 50 gems yet?
  13. 06-17-2013, 05:42 AM #13
    KennyFPU
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    Not me yet I was wondering the same thing when are we suppose to get them
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  14. 06-17-2013, 07:39 AM #14
    larrydavid
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    you'll get them at 3:01PM EST
  15. 06-17-2013, 11:02 AM #15
    TDR.sarah
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    What times that in UTC?
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