Had 4 tickets closed without even acknowlegding the problem or replying to the ticket. I would visit the Gree website and a week after submitting a ticket it would say "awaiting assignment". Go back 2 or 3 days later and it would be closed. I kept sending them in and finally got the 300 gold but never did get an email response. And no it wasnt in my spam mailbox either. Checked that too.