never received gold i paid for

GREE

DECAGAMES Forum - Powered by vBulletin
Results 1 to 8 of 8

Thread: never received gold i paid for

  1. #1
    Newbie
    Member Since
    Jan 2013
    Post Count
    48

    never received gold i paid for

    back in last battle, i was charged for two vaults of gold, but only received one vault. i keep emailing gree, but they never respond. i can't dispute it with google as never receiving the order, because there are no refunds..
    anyone have any suggestions?
    CC 137974932
    MW 636825743


  2. #2
    Newbie
    Member Since
    Apr 2013
    Post Count
    39
    Quote Originally Posted by dag16 View Post
    back in last battle, i was charged for two vaults of gold, but only received one vault. i keep emailing gree, but they never respond. i can't dispute it with google as never receiving the order, because there are no refunds..
    anyone have any suggestions?
    I'm having the same problem. Purchased a vault and it has never shown up but my card was charged!! When I try to purchase another, it says, "error, you already own this item". I'm on Android. Also sent a ticket!

  3. #3
    Verbose Veteran ohgreatitsryan's Avatar
    Member Since
    Mar 2012
    Location
    Palo Alto
    Post Count
    973
    Quote Originally Posted by dag16 View Post
    back in last battle, i was charged for two vaults of gold, but only received one vault. i keep emailing gree, but they never respond. i can't dispute it with google as never receiving the order, because there are no refunds..
    anyone have any suggestions?
    Google will provide refunds due to poor support. Send in a support ticket and let them know how long it's been with the developer doing nothing.
    Add me before I get banned again for harassing the mods.
    Modern War: Ginger Lvl 80 ID#: 128 150 570 & Lvl 194 ID#: 643 379 083

  4. #4
    Verbose Veteran
    Member Since
    Jan 2013
    Post Count
    559
    Same exact thing happened here. Sent in the Google Receipts No response yet.....

  5. #5
    Verbose Veteran ohgreatitsryan's Avatar
    Member Since
    Mar 2012
    Location
    Palo Alto
    Post Count
    973
    Quote Originally Posted by Philly982 View Post
    Same exact thing happened here. Sent in the Google Receipts No response yet.....
    The best way to approach it with google is to go to their support page, go to refund, and select other, put various or whatever in the blanks for the receipt numbers if you have more than one. Then be detailed with what happened, how long support has ignored your ticket, etc. They will refund you in less than 24hrs.
    Add me before I get banned again for harassing the mods.
    Modern War: Ginger Lvl 80 ID#: 128 150 570 & Lvl 194 ID#: 643 379 083

  6. #6
    Newbie
    Member Since
    Apr 2013
    Post Count
    39
    It would be nice to just be able to purchase the gold GREE!!!! Losing valuable points here in the war!!!

  7. #7
    Consistent Contributor
    Member Since
    Aug 2012
    Location
    Nor Cal in the 209
    Post Count
    181
    I have open tickets from 5-17 and 5-20 with no response as yet except for asking for iTunes receipts that I have provided twice.not to mention support trying to close my tickets once.give me what I paid for support!

  8. #8
    Verbose Veteran ohgreatitsryan's Avatar
    Member Since
    Mar 2012
    Location
    Palo Alto
    Post Count
    973
    Quote Originally Posted by Jd-fors View Post
    I have open tickets from 5-17 and 5-20 with no response as yet except for asking for iTunes receipts that I have provided twice.not to mention support trying to close my tickets once.give me what I paid for support!
    Just have apple refund it, then you can buy it again.
    Add me before I get banned again for harassing the mods.
    Modern War: Ginger Lvl 80 ID#: 128 150 570 & Lvl 194 ID#: 643 379 083

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •