How To Be Reimbursed For Unreceived Gems

**Eunuchorn** · 06-04-2013, 03:21 PM

You need to contact Apple, not Gree:
https://expresslane.apple.com/Getpro...oupList.action

First, find your receipt here:
http://support.apple.com/kb/HT2727

You can probably drop my name, I'm pretty well known around the Support Offices.

**Aradan** · 06-04-2013, 06:24 PM

I had contacted gree and they reimbursed me. I think it may depend on the cause of un received gems on who to contact. Mine seemed to be due to a game crash and restart. Best advice would be to contact both apple/android services and gree

**dd_knights** · 06-04-2013, 08:14 PM

This is the third time I've purchased gems and the game crashed. Of course, it charged my account, but gave me no gems. I tried to contact support through the game and have not received a response. It's ridiculous that the game consistently crashes during purchase and gives you nothing in the end. It's even worse that nobody responds to the support requests in game.

Does anyone know what we need to do to get help from Gree? I don't want want to have put in a third credit card dispute to the same company in a month span... so ridiculous.

**Raistmar** · 06-04-2013, 08:24 PM

Originally Posted by dd_knights

This is the third time I've purchased gems and the game crashed. Of course, it charged my account, but gave me no gems. I tried to contact support through the game and have not received a response. It's ridiculous that the game consistently crashes during purchase and gives you nothing in the end. It's even worse that nobody responds to the support requests in game.

Does anyone know what we need to do to get help from Gree? I don't want want to have put in a third credit card dispute to the same company in a month span... so ridiculous.

Read first post.

**dd_knights** · 06-04-2013, 08:25 PM

Originally Posted by Raistmar

Read first post.

Oops, I forgot to mention I'm on Android.

**Raistmar** · 06-04-2013, 08:36 PM

Good question lol. Seems like arafat got his through gree. Guess just send a follow up on your tickets.

**dd_knights** · 06-04-2013, 08:44 PM

Yah, I saw his other thread as well. I'm hoping The Wise One can assist me too. Sad thing is, I just bought the gems, because I'm so close to being able to get enough materials for the plus version of the epic boss armor. Even if Gree responds in 24 hours (unlikely?), the epic boss quest will be done... so I attempted a second purchase and of course it crashed again and charged me. I feel like an abused pet... Gree!, stop abusing me!

So now that's a total of 4 times that the game has crashed, charged me, and laughed in my face. *sigh*... I hope they don't force me to go back to my credit card company to fix this.

**Eunuchorn** · 06-05-2013, 12:58 AM

I feel your pain dude.

Apparently having more than 50 armor slots would be "overpowered" & so I've been forced to buy gems for silver chests if I want to fuse anything. & what do I do?

Fees the machine baby. We think we're the claw, but we're really that poor helpless little stuffed animal.

**Sir.** · 06-05-2013, 02:51 AM

Originally Posted by Eunuchorn

I feel your pain dude.

Apparently having more than 50 armor slots would be "overpowered" & so I've been forced to buy gems for silver chests if I want to fuse anything. & what do I do?

Fees the machine baby. We think we're the claw, but we're really that poor helpless little stuffed animal.

I could imagine you as a poor, helpless, little stuffed animal. ^^

**dd_knights** · 06-05-2013, 06:44 AM

Originally Posted by Eunuchorn

I feel your pain dude.

Apparently having more than 50 armor slots would be "overpowered" & so I've been forced to buy gems for silver chests if I want to fuse anything. & what do I do?

Fees the machine baby. We think we're the claw, but we're really that poor helpless little stuffed animal.

At least you got the gems you paid for. Gree has taken my money 4 times now without giving me any gems. Gree support refuses to respond, but I figured out they have a ticket system on this website, so maybe that will help. Last time, I used their in-game help system... haha, it probably goes straight to the trash bin.

I just don't get how they can release a game into the Google play store where their micro-transaction system crashes 50% of the time and leaves the customer with a bill and nothing to show for it. And the worst part of it all is that there is a time limit to everything you want to do (i.e. rewards) and as the time ticks down, you just get screwed over. In the end, the credit card companies can take care of the money part (I refuse to pay a penny for an undelivered service!), but after spending an entire week working towards the epic boss reward, you get screwed over by a bug in the system that steals your money and laughs at you... ugh, just brutal.

**The Wise One** · 06-05-2013, 09:59 AM

Originally Posted by dd_knights

At least you got the gems you paid for. Gree has taken my money 4 times now without giving me any gems. Gree support refuses to respond, but I figured out they have a ticket system on this website, so maybe that will help. Last time, I used their in-game help system... haha, it probably goes straight to the trash bin.

I just don't get how they can release a game into the Google play store where their micro-transaction system crashes 50% of the time and leaves the customer with a bill and nothing to show for it. And the worst part of it all is that there is a time limit to everything you want to do (i.e. rewards) and as the time ticks down, you just get screwed over. In the end, the credit card companies can take care of the money part (I refuse to pay a penny for an undelivered service!), but after spending an entire week working towards the epic boss reward, you get screwed over by a bug in the system that steals your money and laughs at you... ugh, just brutal.

PM me your friend code and I'll have someone look into it.

**dd_knights** · 06-05-2013, 10:15 AM

Originally Posted by The Wise One

PM me your friend code and I'll have someone look into it.

PM sent. Thanks Wise One!

**Ferp** · 06-05-2013, 01:57 PM

Since you're on Android i suppose you have the same problem as i do with the free gem offers? That being after finishing a video that the game just reloads and nothing comes of it? Its really annoying because i can only get gems through the quests and from the arena

**Aradan** · 06-05-2013, 02:52 PM

Originally Posted by Ferp

Since you're on Android i suppose you have the same problem as i do with the free gem offers? That being after finishing a video that the game just reloads and nothing comes of it? Its really annoying because i can only get gems through the quests and from the arena

Yes it is extremely annoying the constant game reloading, but i do get the gem ferp, they usually just take some time. today i watched some videos set my device down came back and hour later(for arena) and my gems showed up.

**dd_knights** · 06-05-2013, 03:15 PM

Originally Posted by Aradan

Yes it is extremely annoying the constant game reloading, but i do get the gem ferp, they usually just take some time. today i watched some videos set my device down came back and hour later(for arena) and my gems showed up.

The gems have never worked for me (watched countless), but I'll try again today and get back to you with the results. The nice thing about android (at the moment) is that with so few people, everyone gets gems at the arena just for participating.

Also, I noticed that my client was pretty old. I uninstalled Knights and Dragons and did a reinstall. The version number changed to a newer version, so maybe the videos will start working for me now.

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