Problem tranfering the game to a new device

[MissD]

I have this problem too - as does my partner. We have to play KA on our iPads and can't transfer to our iPhones - this means we play less and SPEND LESS... hopefully Gree will resolve this soon once they realise.

[pendentive]

I'm less interested in a "fix" than I am just having tech support do the switch for me. That seems like a lot less work in the long run - rewriting code/debugging/testing...repeat.

[Icecauldron]

Support has responded and transferred my acct manually, but it will take awhile! So have to be patient with them.

[sls]

They moved mine manually also. Hopefully they figure out the problem and get it switched. Loved being able to,switch back and forth from iPad to iPhone.

[Icecauldron]

Manually take ages though, last time I used to do it 3 times a day transferring between devices that I could bring to work. Hope they get it rectified soon!

[cheetah]

7 months later still broken

[ttcpp]

Hi, I have the same problem too, I can't tranfer my account form my IPhone 3GS to my Iphone 5S. However, I have transfered my Modern War account with the same way and it worked well (and it very easy).
I don't understand the reason why it doesn't work with KA.

[MidnightExpress]

I had mine transferred in less than 30 minutes from the time I sent in the ticket. Make sure you provide the following information:


-Your old character's invite code (the 9-digit player ID associated with your game, which can be found under your profile)

-Your old character's exact name (case sensitive) and last known level

-The invite code of the new character showing up on your new device (should be around a level 1 when you first install the app)

For security purposes, please also provide as much of the following information as possible:

-Any copies of gold/gem/cash purchases made through iTunes or Google Wallet (you can attach these to the reply to this email)

-Recent in-game gold/gem purchases

-Your last login time

[Ebes]

Why not just remove the option to transfer in game if you are going to leave it broken for months on end? Makes absolutely no sense to me. Laziness.

[Schar]

It works in the other games - I managed to transfer MW and CC accounts using the in-game function.

For some reason KA wouldn't work for me and I needed support to do it, but it was done in under 24 hours, needing information from the post by MidnightExpress above.

[cheetah]

Thanks midnight

[Chief Ricci]

I put in a ticket and suport had it transfered the next day. They were good to me.

[cheetah]

Got one transfered but the account that was supposed to be on wifes ipad is now in europe somewhere. Guild members are jumping ship

[Alexius]

Put in a ticket two weeks ago, still waiting for it to be transfered

[BaldJohnCDG]

I put ticket in on Sunday got a reply back today so hoping it will happen soon.