The Official Feedback, Suggestion and Question Thread!

[War Eagle]

GAME SUGGESTIONS:

On Boss events, make it easier for us to track how many of each unit we have collected. For example, on the page where you see all 9 prizes (after clicking the question mark on the countdown page), put a little number in the bottom corner of each box.

Is it possible to allow us to search our allies? If not, how about allowing us to create a "favorites" list? Either way, it would be nice to have easy access to allies we visit often who are not part of our guild.

Confirmation page for all gem transactions.

New money/other buildings available for purchase.

[Zesder]

Due to the fact this is an international game An in game clock that all your announcements refer to would be a great help.
Eg.you could tell us that the next war is at 6.00KA time
That would mean that everyone in the world and in your guild wouldn't make timing mistakes due to daylight savings,incorrect calculations etc.

[New Guy]

Due to the fact this is an international game An in game clock that all your announcements refer to would be a great help.
Eg.you could tell us that the next war is at 6.00KA time
That would mean that everyone in the world and in your guild wouldn't make timing mistakes due to daylight savings,incorrect calculations etc.

Great idea. Got my vote

[IN3RTI@]

Well said Marcus. Spot on!

Here is some very important info that GREE need to take head and act upon, which related to much of what people
Have already said;

FROM AK posted on another thread:

I spoke with the head of Customer Support at Gree on Wednesday April 24. We went over the top issues raised by the guild leaders, and he was sincere and truly interested in helping us. We agreed during that call to have a conference call with some of the guild leaders, the customer support team, and the lead developers for KA.

I followed up our phone call by emailing him my working notes. By Thursday some of the issues raised were dealt with, and some over the following weekend. Gree sent me an email with an interim report of the status of the issues raised.

I also suggested that Gree form a Customer Focus Group of players to meet with them every other month. This will insure they are aware of our concerns before anger and frustrations reach a fever pitch.

On Friday, April 26th, the folks that volunteered to be on the conference call met. We wanted to get our position agreed on before we met with Gree. Those notes follow:

NOTES FROM 26 April 2013 Guild Leaders Meeting

Participants:
Lord Bell ODK
Awesome FUN
Bryan FK
AK -- DW
Tiki RK
Slick TBC
Nic BKG

Requests:
1. Remove hacker guilds.

2. Remove hackers
GREE RESPONSE: Our teams are working on requests 1 & 2. We now have a policy specialist dedicated to maintaining fair game play for all players. This is important for us because we want our players to enjoy the game.

3. 4 weeks notice of date of wars
GREE RESPONSE: I’ve asked the developers to update the app with the timer to countdown to the start of the war. The time will vary but I believe they are committed to provide as much notice as possible.
4. Break between events
GREE RESPONSE: I’ve shared this feedback with our developers. From your perspective how much time would you recommend between events?

Guild Leaders discussed and agreed on 3 days between events.

5. Take break to resolve programming errors lots of bugs
GREE RESPONSE: Our teams are working on this regularly. We are going to review the best method to resolve bugs.

6. Faster/better response to tickets
GREE response: We definitely had an increase in the time to respond to tickets. It is due to the growth in popularity of our games. That said, we know the current response time is unacceptable. We’ve made significant improvements and will continue to do so until we are at industry leading responses. My team is 100% committed to this.

Guild Leaders Discussed, and agreed to the following:
1. Players need way to escalate ticket if not happy or if emergency.
2. Feedback to person submitting ticket if resolution is going to take awhile
3. General post about response times if backlogged. Set player expectations about when to expect fix.
4. Dedicated staff member on hand during wars to deal with emergency issues reported.

7. Limit wars to 3 days
GREE Response: I’ve shared this feedback with our developers.
8. Restitution to guilds who did not make top 10 due to hacker guilds.
GREE Response: We are going to need to review this further.
9. Members unbanned
GREE Response: I believe this was addressed. Please correct me if I am wrong.
10. Gems:
a. Bonuses not received
GREE Response: Our team is going through email requests to address any missed bonuses. We do recommend sending us an email if the player hasn’t already done so.

Guild Leader Discussions:
AK offered to collect names and player IDs and send as well.
Slick asked if he could have email address of head of customer support.
AK said she would ask if she could share email with group. If yes, she will provide.

b. Bonus purchase plan -
GREE Response: Can you please elaborate on this?
Guild leaders discussed and resolved on the following:

a. want it by determined by volume purchased, not dollar amount
b. want it by itunes ID not kingdom, so that player gets credit for all purchases towards the bonus
c. Players want ability to transfer gems by themselves between accounts/games/kingdoms.
d. want tiering same as previously.
e. no enrollment needed. Bonus should be automatic as soon as volume is achieved.

c. Gem bugs – Guild Leaders discussed:
1. . BUG. Player refills energy with gems. Gets 3 strikes versus 4 stikes. Agreed that each player who used gems should get 1,500 gems as restitution. Since this was a universal complain of everyone using gems, easiest and most fair if GREE gives same restitution to each player who filed complaint if they used gems during the battle.
2. Striking players who were not on-line. This resulted in loss of energy, and loss of gems at same time, plus no gain of CP. Guild leaders agreed to 200 gems per complaint.


3. Purchased Gems won’t download
GREE Response – Along with other developers we are working with Apple on this issue. This issue is one of our top priorities.
Ak-Manin noted that she is now able to download gems, so this may be fixed.


d. Recommended Improvements:
1. Confirm button on any actions that involve gem spends, like vault upgrade or accelerating building.
2. Separate gold and gems on purchase page. Gems at top, gold at bottom. This will prevent accidental purchase of gold when gems were intended.
3. Customer focus group with guild reps…every 2 months. Will insure continued relief value for player group, and better feedback to developers.

[Proprioc3ption]

I really do hope GREE read and act... Because actions speak louder than words.

[Berneburg]

Sorry if these are duplicates:

1. If possible, seperate individial participant win/loss stats in wars into offensive and defensive. Hard to tell who is attacking and who is only being attacked with the way win/loss figures are currently depicted.
2. Have individual battle win/loss stats to allow guild leaders to see who is actually participating in each battle. Not all post in guild chat. (maybe just my management style problem, but would help)
3. Allow guild leaders and officers the ability to see each guild members' modified stats, not just the base stats. How can I manage/coach guild memebers if I can't see their true numbers?

[Chups]

Hahaha don't keep you hopes up guys....these new mods are just alts of CJ's. Nothing will change......The honest guilds has been cheated 3 times in the wars by the hack guilds and they are getting worse each time. Those who placed 12th should be 10th (2 hackguilds in top 10) and those who placed 32th should be 25th this last war.



What don't you "mods" try unbanning the honest posters here who were banned for life by CJ? Wouldn't that be a good start? We have "The1andonly", "Big Weezy" and so many others. (Guys help me name them out). Reasonable posters who wanted improvements for this game was unfairly banned coz we have a hothead mod.

[Summersby]

As a free player I haven't seen any real incentive to buy gems. I almost caved back in Feb when they had the 40% sale, but resisted. The game has been fun for me and I only really have one complaint. Time.... While I am not going to spend money on gems to hurry things up or add health, I would actually spend money on a unit to allow a second concurrent building upgrade or even a third concurrent building upgrade. They have had a reward of these units in the past, but why not make them purchasable? The Gem players would still buy gems for wars, quests, etc. Free players might be finally interested in opening their wallets. Just my 2 cents.

[OM-Kingdom Age]

In addition to some of the great comments so far provided :
1-why don't you have an emergency line for those of us who of locked out of their games because of device change and had to wait two weeks to get the ticket answered.. .
2-why are you rewarding your non active players by penalizing the ones who play on daily basis, level up faster, and cannot even score decent points in battles against those who don't play but just buy their stats.?
3-why cannot all players see the same range on the battle list. I can only see players within -/+7 of my level of 165 but I have friends who can see from 120 to 200 @ level 150.. Not fair..
4-why cannot you have level higher than 200?
5- why cannot you have more gold building options ?
6 - why cannot you have all guilds listed under search for guilds?
7-why cannot you have a more functional guild chat messaging system?,
8- why cannot we have the CP scored per battle per player listed in the donation log also along with w/l
9- why cannot we have some explanations how the stats, skills relationship work. I can raid someone with more than 300 K of my attack level and can actually attack someone with more than 200 K my attack level .. Seems that stats don't matter anymore.
10-why my guild mates and allies cannot see the actual boosted score ?
11-why the bonuses listed are not added it up for us? Too many similar entry beast attack increase by 20%, by 5% and yet they don't add up.. As they are not cumulative or summarize whatever that word is..most importantly causality rate. Look I have more than 100% reduction rate.. When I actually i don't as I keep losing units
12-why cannot you release the date of war start in the game as lots of players dot know about the forum.
13-why do you have a guild castle ? if no benefit comes besides low points to destroy it..
14- why don't you have guild bank that can be raided during battles/ if not vaulted or protected ?
15- for the guild battles : seem points system is the most important .. Why don't you reward the guilds that actually attempt to win every battle ?

[Sirius]

Greetings folks,

It's that time. I'm going to put the topic on lock for the time being. I also want to say from everyone here at GREE that we GREATLY appreciated those of you that shared some of your questions/concerns on current issues affecting you and the game.

I've seen some really great suggestions (reading through) and I know the developers will be excited to see them for sure.

Again, thanks to everyone who helped keep on topic and you should see an update out on this soon.

~Sirius