The Official Feedback Thread

[moocow]

Main Gameplay Issues

- Syndicate Wars as of late are too close together for my liking; only 11 days between last war AND it is clashing with Modern War event!- you are going to burn people out timewise and burn a hole in their wallets making them less likely to spend and stay in the long term. Wars are very time intensive and I know that I will be caring and spending less for the next war; even if there is a 40% sale on. You want to make a quick buck? It will backfire in the long run.

At a bare minimum I think wars should be 3 weeks apart, and if you need players to burn more gold then add more filler events in between or a 5 day rest period after a syndicate war. Players are also unlikely to spend on subsequent wars if they are really close together since gold bonuses are paid monthly. Some syndicates have even discussed not spending much for this upcoming war since it is so close. Have you read the general forums lately? People say you don't care and are just GREEdy! In conclusion, playing crime city will start feeling like a chore if we are bombarded with too much at one time. Spread it out effectively, players will enjoy the game more and spend accordingly instead of burning out and quitting. I for one will simply quit if wars are on every 11 days.

- Limited time quest - has useless and pointless timesink robbery goals. Trying to find a fish store, pawn shop, gun shop, meat store etc at a high level is tedious as almost no one has them. Get rid of specific robbery quests and replace them with someone else like rob 5 buildings, 10 buildings etc. No one is enjoying refreshing their rival list 200 times to try and find 1 building when each rival hood takes 30 secs to load. It is just frustrating and wastes peoples time.

Game Improvements

- Donation and brick alerts need a separate tab from the main syndicate forum. Yes it is nice you added in the feature of seeing amounts but seriously the in game forum is cluttered with crap because of this. No serious syndicate uses it for anything because of the clutter.
- More decorations and ability to add grass/water/sand tiles. Being able to place multiple decorations in one go would also be nice instead of going to the buy screen again.
- More buildings - I guess this one has already been addressed with the Pagoda building event. Hopefully more to come
- Incentives for the daily player - scratchers are a nice daily reward but they really need to be revamped since the stats/chances are so low that most high level players don't get anything out of them. Perhaps something like a daily check in system where you are awarded gold for consecutive logins.
- More syndicate bonuses for upgrade time, upgrade cost, item cost, explosives not being consumed etc - make these super expensive

Technical/Support issues:

- Better support ticket response system wanted. Ticket responses/resolutions taking a month+ at times!
- With tickets - at least copy and paste a response message. How do we know it wasn't just autoclosed instead of investigated? This would prevent people from reopening to see status.
- A way to tag cheaters in game if you attack them or visit their hood - like if one player gets tagged for 'cheating' 10 times by players he automatically gets reviewed.
- Gameplay is often laggy on some android devices etc, Rivals slow to load etc

[sister morphine]

Agree absolutely that there needs to be more space between events. Many of your customers play more than one game; it's just ridiculous to be holding wars every single weekend. That will just lead to burn out for some.

On events there should be a chance for free players to actually complete these, even if it's a very slim one. As it is there is absolutely no chance - not even to reach the half-way point on the LTQs without spending gold. Having done these in Kingdom Age for some time now I've noticed the move towards energy requirements becoming so onerous as to make it impossible to reach halfway as a free player. The big gold spenders who like to race through these events in a short time will still spend to do that.

[Skunkworx]

Look we all know this is a business, at the end of the day you are here to make money. So I won't waste my breath asking for better rewards for free players or this or that as it will just be ignored.

What I will say is that your current diary of events is just becoming overpowering. Slow it all down or your revenue from this game is going to drop. I have players in my syndicate quitting the game today as they have had enough of the relentless events. After all we do actually have lives away from touch screens.

BURN OUT IS COMING.

[Justsimply]

I second sister morphine. Being successful as a free player is what makes the game fun. Making it so you need to spend vault after vault to complete an event sucks for free players because that means we won't come close to achieving goals. Ill finish the current LTQ round 1 but I won't have time to even think about round 2 which is relatively fair. Round 1 for free players and round 2 for decent gold spenders. But I have a feeling that will change quickly and I'm not looking forward to that day.

Battles once a month, leader board case event can go away (which is great not to see it this current schedule), collect 10 this round has no modifier..? The rewards for Chinatown pictures have not been updated?

Modifiers needed in the game: lower consumable %, more energy, health for bosses and battles regen %, bullet regen %

Features other games have that CC needs: boost buildings, in KA there is a menu that shows you were you need more units/equipment.

Name change use to be free guys, 50 gold or $5 is retarded. I only use tapjoy gold and would never allocate 50 gold for something I want but doesn't help my game.

The thug life reward could use the new respect items in it. The rpg isn't really out of date but the other older ones are.

Limited buildings, or the pagoda. Awesome but more then 9 days would have been nice, getting it half way levelled up feels great for a free player but even one more would make it a successful event on my side. Which won't happen because there wasn't enough time. But still love the LE buildings.

[Jpenn74]

My suggestion would be make attack an defense skill points more effective, maybe then we can beat the campers!

[tfletcher20]

NUMBER ONE fix support I would buy gold again, but based on principal i wont, i have multiple open tickets and many times i just don't fight the fight with support so i don't send a ticket. If i ran my business this way i wouldn't have one.
NUMBER TWO a scratcher update
NUMBER 3 a syndicate scratcher for winning a fight in battle.
NUMBER 4 total amount of money and bricks donated bye one person

[Senator McCarthy]

1. 10 Days between battles it bit too much (Maybe Monthly but if you are going to have another battle in short period of time... shorten the battle time). I already had two syndicate members quit by selling off all their buildings and donating the cash to the syndicate because they couldn't handle the schedule. (Also don't schedule battles that coincide with other game battles like MW. I have members that play both games and they are left with a choice of picking one game or the other).

2. There should be syndicate events where you can win in game cash for the syndicate. Some of the last syndicate upgrades are pricey and takes a long time to get. Maybe you should add cash prizes to the syndicate battles along with weapons prizes.

3. There should be some benefit for winning an individual battle against another syndicate (maybe in game cash prize to the syndicate)? Or More points to the winning team based off of points scored in that particular battle (like 10 percent more point added to your battle score for winning)? As of right now, there is no incentive to win against a particular syndicate during battle other than pride.

4. Lower Levels are rewarded with higher points scored against higher levels and makes campers with high stats more valuable than a decent high level players. There should be some benefit to leveling up faster like more hits allowed than lower levels during battle and Epic Boss event.

5. Faster response time from Gree over complaints. It takes so long to resolve a certain issue that it is almost a joke to even make a complaint.

6. No automatic deletion of syndicate forum comments. If we reach a limit... there should be a warning where we can delete nonessential comments or syndicate alerts and keep old comments that we want to keep where other members in a different time zone could see the comments.

[Niksta18]

Hi everyone, this is my 1st post

1. Make a shortcut to the syndicate forum from the globe on main page instead of having to switch pages

2. Sort out syndicate members by influence points or wins ?

3. Make hitting the wall / defence leader more rewarding

4. Ability to sell old weapons

5. When viewing syndicate members stats add the option of visiting their hood

6. Improve the thug life & hardcore hitman prizes

7. Make skill points count more

8. Separate syndicate alerts page and total donated by member tab

9. Game can run slowly at times

[teo]

I believe if any suggestions are to be considered they need to motivate both sides of the table.

1) Burn out is becoming real. Two people quit in my syn today because of it taking over their life. Watch the pace of events so players keep having fun and you maintain the players you have; gold and non gold. You don't have to care about me personally, what I can tell you is that I have a fairly high 'tolerance' and the notion of stopping altogether has even hit me. A more reasonable schedule would keep more players in the game.

2) Be careful with barrier of entry. A lot of sentiment about campers/strong low levels. If it is impossible to enter the game due to no obtainable events/items that gives you a meaningful chance of the game at lower levels you may choke of supply of new players. Most new players who realize that gold is the only way to ever participate will quit quickly. I would have for sure. It is not all going to get better by leveling up fast, to the contrary it would be pretty discouraging spot to find yourself in. Keeping a steady supply of new players can only be a good thing.

3) Please improve the spirit of cooperation with regards to hackers/glitchers/cheaters. It is a very sore spot for legit players. We feel left out and it is unsatisfactory to just be left with the feeling of sending a ticket into the dark. Many make a serious effort to help you combat this issue. We will enthusiastically help you more if we feel involved; you will stand a greater chance of squelching this.

4) Syn war is by far your most fun event. Focus on it, develop it. Some element of a prize for a won battle would make this more alive and not just be an empty hunt for points. Honestly, I would say don't come up with a bunch more events. They are mostly tedious and boring. Syn war is interactive and the only one that really accomplish the idea of players connecting. Connected players are your best bet for a loyal following.

[archambeau]

I agree with the comments on the android glitch. This has gone on entirely too long. They can adjust time and date and have as many upgrades going as they want as wall as collect buildings as many times a say as they want. I have been playing this game over two years and have worked hard to get to level 208 only to have stats lower than members at a level 70. they are cheating, its obvious and I have reported an entire syndicate using this cheat.

[Idiosyncrasy]

There are a lot of good suggestions so far, so I will just add two that are daily hindrances.

1) Implement an improved inventory management system. Currently, we cannot tell which items are "used" in fights/robs with our mafia, nor can we tell what new items would directly increase our stats. To become useful, the current system would need to be revamped, but it should be possible.
a) For viewing current inventory, let us sort ascending or descending by attack or defense. For each item, show an indicator of whether or not the item is used in mafia attacks/defenses and the quantity of items used. This is automatically calculated in the background; why not show it in the foreground?
b) For viewing equipment to purchase, there currently are indicators of the quantity of that particular item in inventory. Could you display the calculated increase, if any, that would be realized by purchasing another unit of that equipment?

I am not a programmer per se, but Microsoft Excel has the capability of doing all of this and has been used by many players. It is just not efficient to keep the dataset in the Excel files updated with new inventory items. If you could implement this new system, it would help a lot of people out in planning their in-game purchases.

2) Please add another tab to the syndicate page to break out syndicate alerts from regular discussion. I enjoy the syndicate alerts as it allows people to stay abreast of each other's activity. It is just painstaking to weed out the clutter of an active syndicate (a good problem to have) in order to maintain a conversation.

Thank you for taking the time and putting out the effort to listen to your customers. A lot of these changes can't/won't be implemented, but we really do appreciate the effort.

[Dodge]

i agree with everything that has already been said. My sugestions would be.

1) hard line on hackers/cheater, Im sick of reporting the same players many times and getting standard replys from support, before they actualy do anything about the player.

2) Events need to be more spread out.

3) It should be possible to compleate all events for free with time and dedication. Making events that are only possible to compleate with gold will force a lot of free players to quit as they are dropping to far behind the gold spenders and cant compeate.

4) Better item drops from scratchers and PVP. At the moment the item drops are useless for most higher players, they add nothing to our stats.

5) Being able to sell old weapons. with better respect/item drops & gold items a lot of older items are no longer used it would be nice to be able to sell these to free up some of the wasted respect & money spent on them.

[angela1971]

Hey guys!

We want to help get player feedback and questions to our developers. Please add them here. We’ll close the thread in a few days and once we have feedback from our teams we’ll create another thread with the replies. We want it to be constructive and concise so we’ll focus on the top 5 to 10 questions/feedback.

I really think what should of happened was everyones syndicate points should return to zero to give us all a fighting chance. with the points following on all that is happening is fight club are going to win every district getting stronger and stronger creating elite teams whilst the rest struggle for the scraps. we all love the game but you are creating elite groups who are that far ahead even if they didnt battle at all would still rank very high.

[HOFB]

1. Not all players have thousands of dollars to spend on in game items. Theirs only a handful of players I can attack due to my low stats but I have a lot of stamina. We should be able to do a power attack that maybes uses double or triple the amount of stamina that increases our attack (as its a power stamina attack) this would allow players at the lower end to punch above their weight.

2. Implement a API to pull stats/data from the game.

3. Add more permissions on syn bank so users can withdraw from the bank (with some daily limits or something)

4. Add more buildings as its kinda boring to level after level 185 as you dont really get anything in return after that even though theirs a further 65 levels.

5. Allow us to upgrade more than one building at a time. Could have 3 upgrades at a time or something. With long build/upgrade times the higher level you are defense buildings dont get upgraded or it just takes too long.

6. Allow us to sell items in our inventory that have been purchased at lower levels.

7. Not everything should be about buying gold.. the current battles are purely gold battles with who ever has the largest bank balance wins. Their should be some emphasis on free players. Eventually it comes to a point where free players get out ranked by money players that free players cant really do anything in game because of low stats.

[kimberleyj]

as a gold spender i feel the is too many events going on a once it is starting to make me dislike like the game it is not fun anymore, all i keep thinking is if i don't play 24/7 i will be left behind. if things don't change i will stop spending and playing this game and i am sure more will fellow as time goes by.