This is ridiculous! Where is the roadmap? Each reputable companies have roadmaps to let customers know what the heck they are planning! Where are the project managers overseen this?
I spent money this week to upgrade my BD9 & BD10 since they didnt give any input on all vault upgrade requests... Now you upgrade the vault! That's not right. Are you base in the US so I can contact the BBB and file a formal complaint?