You have already purchased this item but not downloaded... Problem buying gems, help!

[groovdog]

still waiting to recieve my 1500 gems that i bought and never recieved, i think if this keeps happening, tickets ignored, i have 7 tickets in my inbox that have yet to be replied too, its a matter of time before someone prolly decides to sue the company

Assume you got them on sale because Apple will give you your money back in under 24 hrs typically.

[TEG]

[CJ54]

We are currently working directly with Apple to resolve this issue.

[bfdill]

So much deja vu
http://www.funzio.com/forum/showthre...ghlight=bfdill

[Klassenr@hotmail.com]

So much deja vu
http://www.funzio.com/forum/showthre...ghlight=bfdill

Well played.

[willb125]

Same problem for me. I bought during the 40% off sale, and then never got my gems.

As soon as I made that purchase my iPhone started prompting me for itunes password every time I launch Kingdom Age.
If I go back an try to rebuy the same thing I get the message that it is already purchased and waiting to download.
Ticket filed and ignored. I don't even try to buy gems anymore. They shot themselves in the foot.

Over a month later, I am still being prompted for my iTunes password at a rate of about once a minute. Anyone know how to fix this? Apple has been no help.

[Namine33]

still waiting for my gems from this issue as well, and I bought them on 4/23..... /sigh
a week ago, they asked for copies of iTunes receipts, and still nothing...

[Lithia]

Have exactly the same issue as everyone else here about being locked out of buying gems, being asked for my iTunes password and the gems i have bought (receipt from Apple) not being downloaded :-(

[Malakith]

Apple support is your friend.
They will answer within a few hours and the money was refunded 3 day after.
If Gree doesn't react to your tickets the write to appla support and you will get the help you need.

[Skulls & Bones]

Hey guys, I wanted to give you an update on the status of this. I have experienced the problem a little while back and posted at the beginning stages of this post. Finally, I am able to purchase a mountain of gems without any issues. I'm not sure if this was a fix on behalf of Gree/Apple recently, but I am finally glad to get the most for my money. Before this incident of not being able to purchase a mountain, i was able to make smaller purchases without an issue. i made 1 purchase for 650 gems after i was denied the 1500 gem purchase. I tried the mountain purchase today with the 20% discount and it went thru. not only was i able to make the purchase but that stubborn Apple ID sign in pop up that shown everytime I tried to play the game finally went away.

Cheers!

[RandomUser]

God bless you for giving your hard earned money to such a flaky company.

[Danthorne]

I'm having the exact same issue now. Apple refunded the money, but I am locked out from buying gems. How did you all overcome the issue as I assume folks have bought gems since?

[Q-Ball]

I have yet to get a response from GREE or Apple regarding this. I got double charged for a single purchase on 4/21/13.

Any status update CJ54 on this?

[Silent follower]

Hey guys, I wanted to give you an update on the status of this. I have experienced the problem a little while back and posted at the beginning stages of this post. Finally, I am able to purchase a mountain of gems without any issues. I'm not sure if this was a fix on behalf of Gree/Apple recently, but I am finally glad to get the most for my money. Before this incident of not being able to purchase a mountain, i was able to make smaller purchases without an issue. i made 1 purchase for 650 gems after i was denied the 1500 gem purchase. I tried the mountain purchase today with the 20% discount and it went thru. not only was i able to make the purchase but that stubborn Apple ID sign in pop up that shown everytime I tried to play the game finally went away.

Cheers!

Same here, I could today buy a discounted mountain, even if I cannot buy a normal priced one... Or lets see about that when the discounts are over.

[brujita24]

We are currently working directly with Apple to resolve this issue.

I am still having this problem. Purchased gems over a month ago, was charged but never received my gems. I still get the apple id pop up every time i log into kingdom age. I put in a help ticket but have yet to hear a response from them.