Originally Posted by
DesertFox
Hello Gree,
I'm not sure where to post this so I'll lump it in here with other ppl's ticket issues on the forum.
I contacted you over a month ago about a unit I won in a chest event (I think it was so long ago now, I forgot the event) but it was an Airete Tank, or some such unit, never got any resolution to that issue.
Now I got my 100 free gold for my customer loyalty, I wanted to LOOK, LOOK ONLY at the other nation bonuses because we can't actually see what the bonuses are, it just says bonus to Air, Ground, Infantry or Sea, etc. Well I clicked on one hoping to see more detail, like Brittan = 10% bonus to all sea units attack and defense. No such luck, I clicked on it and it just TOOK 50 of my free 100 gold, NICE, maybe there could be a confirmation page asking if I wanted to spend this gold, I DID NOT WANT TO. So I submitted a ticket for that .... no reply, waited a week.
So now since my original MW nation was Germany and my army is built mostly of Ground units I used the remaining 50 of my 100 free gold to switch back to Germany as I was loosing way too much in stats as Britain. I figured I'd hit another button by mistake and accidentally spend my remaining 50 gold and be stuck as Britain and still not have a reply from you or a fix to my problem.
COULD I PLEASE GET MY 100 GOLD BACK THAT WAS WASTED ON NATION CHANGES, AS I NEVER WANTED TO CHANGE I JUST WANTED TO SEE WHAT THE BONUSES ARE, BUT THERE IS NO SUCH INFORMATION, AND NO CONFIRMATION PAGE ALERTING YOU THAT YOU ARE ABOUT TO SPEND GOLD.
You have since given us another 50 Loyalty Gold.
Now add to that my most recent ticket, I was trying to look through the "Special items" page in the Store, in game and touched the first item to scroll through the items, yet the damn thing made another purchase and I wasted 17 GOLD for 1 Extra Ally, certainly nothing I would ever spend gold for. I had wanted to scroll through and see if there were any ground units I might actually like to buy with my 50 free gold.
So now I'm out 117 gold and all I have to show for it is a wasted nation change from German to British back to German and 1 Extra Ally, which I don't need, and I'm still short one unit that I won in an event but never ended up in my inventory, can I please get some responses to these tickets other than the response that says you have my ticket and please don't resubmit it because you are experiencing high ticket volumes.
Lastly could you please look at possibly adding a confirmation page for gold purchases, maybe this would help to cutt down on the number of tickets?
Thank you for your time,
Desert Fox