Rate the support you have gotten...

[Fl@sh]

I just received via email a customer satisfaction survey from Gree. The ticket submitted was opened because of the ground boost(Dark Knight Helicopter)... Support closed 4 different issues and I am very satisfied with 3 of the issues, even responding to a follow-up email within 30 minutes(I know, impressive, right?)

This is the response I received - "Thank you for the inquiry. I apologize for the delayed response. Boosts for event prizes are sometimes activated a day or so later after they are received, which leads to some of this confusion. Also adding to this confusion is the fact that the attack boosts happen in the backend of the game, so it is not readily apparent. This means you would not see this boost as a difference in stats until you got to the PVP screen. I've checked on this item and confirmed that the boost is active and working. Congratulations on winning this prize!"

I'm not usually about throwing people under the bus, partly because it is not support that is to blame(even though I talk mad trash about them here). How should I respond? I think all of us here want the attack boost to show up in stats on the "frontend" of the game. We need to know what we are up against when doing PvP and this "blindness" only causes even more confusion.

What shall I do?

[Fl@sh]

I choose 2 and 3, if I would have given the option to choose multiple options.

[Baraka]

I do think most of the time I have had my issues solved. It can sometimes take a week though.

[Lt. Falcon]

So far for me, I think Support needs some more training in customer service. I think they can do a better job. It took almost 6 days to resolve my last issue, the one before I got an email saying this ticket has been closed as the problem has been resolved or a fix is in the works type message. I sent a reply and it went unanswered. The other tickets I have sent took minimum 2.5 to 3 days to get resolved. I think they need to add more support people institute more communication lines w/ daily active players and the devs need to address the hacks and implement more security.

[Fl@sh]

So far for me, I think Support needs some more training in customer service. I think they can do a better job. It took almost 6 days to resolve my last issue, the one before I got an email saying this ticket has been closed as the problem has been resolved or a fix is in the works type message. I sent a reply and it went unanswered. The other tickets I have sent took minimum 2.5 to 3 days to get resolved. I think they need to add more support people institute more communication lines w/ daily active players and the devs need to address the hacks and implement more security.

I agree 100%, it takes forever to respond. However, getting a reply email within 30 minutes yesterday was surprising. Perhaps with the new survey format, they will close out tickets sooner, granted we only open one ticket per problem.

[Baraka]

I've never really looked to see who the ticket is from. Would be interested to see if people are more satisfied with different people. As like you say some take over a week and aren't even properly solved.then next time it takes like 2 days and is sorted easily. Longest ticket I had was ten days. Dunno who that was though.

[Fl@sh]

I've never really looked to see who the ticket is from. Would be interested to see if people are more satisfied with different people. As like you say some take over a week and aren't even properly solved.then next time it takes like 2 days and is sorted easily. Longest ticket I had was ten days. Dunno who that was though.

The consensus on here is that CJ is awesome and always takes care of you, so if CJ gets your ticket, you should have no problems. "A" was the person who responded to 3 of my open tickets yesterday, as well as a few previous tickets and has been good.

[Ascent]

I have no beef with support, they address things they can, even though it may take a week.

It is the developers, and mainly the product managers and testers who drop the ball over and over and over...

[ladyfizz27]

I also recieved an e-mail asking for feedback, I havent replied...
I dont think theyre very good, I waited a week for a response to a ticket I sent for KA. Ther reply was to try restarting the app( something anyone in their right mind would do anyway)

[Baraka]

I'd say at least half of my tickets come back with please try deleting and reinstalling the app. Don't worry you won't lose you profile. In most situations this works you have an old version of game. It has not once on any of these occasions worked lol.

[Fl@sh]

I also recieved an e-mail asking for feedback, I havent replied...
I dont think theyre very good, I waited a week for a response to a ticket I sent for KA. Ther reply was to try restarting the app( something anyone in their right mind would do anyway)

That's the biggest problem with sending a customer feedback survey, most of the time only people with bad experiences fill them out. I wish I could get a survey on the developers, product managers, and BT's. I would not be very kind to them.

[ladyfizz27]

That's the biggest problem with sending a customer feedback survey, most of the time only people with bad experiences fill them out. I wish I could get a survey on the developers, product managers, and BT's. I would not be very kind to them.

To be honest im not going to bother replying anyway, it's not like they will listen to anything I say

[Fl@sh]

To be honest im not going to bother replying anyway, it's not like they will listen to anything I say

You would be surprised. In most instances, they will carefully review bad survey responses.

[ladyfizz27]

You would be surprised. In most instances, they will carefully review bad survey responses.

In that case, let me think of what i'd like to say. I'll try to not be mean lol

[Fl@sh]

Haha, same here. My complaints are only the wait time. Everything else is dev related.