Here is the auto response when sending a ticket in-game. Seriously?!?!?!?! Smdh.

Dear Player,

Thank you for reaching out to us.

Unfortunately this email address is not being monitored and we won't be able to get back to you. In order to submit a support ticket, please visit support.decagames.com.

We are looking forward to your request!

Regards,
DECA Support