Android won't download this game. Started with last update. Bldgs loading in same spot,people in hoods only dots. Unab to play some events. Started with last update in October. Tried to uninstall then reinstall but now gets to 30% and says unable to download data. I've seen other people with this issue, but no way to resolve. Anyone know how to fix? Also, iOS will no longer let me send ticket. It tells me I have to set up an email. This was previously done don't know how to redo it. Anyone know how to fix or contact support otherwise?