Compensation Android payment issues and downtime


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Thread: Compensation Android payment issues and downtime

  1. #1
    Moderator RecallDoro's Avatar
    Member Since
    Nov 2018
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    Compensation Android payment issues and downtime

    Dear players,

    Here is the compensation plan for the Android payment issues as well as the 5h downtime that happened on last Thursday.

    We will extend this coming weekend bundle for the entire upcoming week as a first step of compensation. We will also make sure that the weekend sale is interesting for everyone.

    All the FL bonuses will be extended until the next event.

    As a compensation for the paying Android players who could not purchase during quite some days, we will grant to all the active android only paying players, all the tokens they could have get for all the events that took place during the timeframe.
    For the cross platform paying players, those who are active on both platforms will receive one token per event containing tokens for the same time frame.

    As compensation for the downtime last Thursday, all active players will receive a 1% energy regen unit.

    Thank you for your patience and understanding. We do know this not a perfect compensation that will cover every single potential cases but this is fairest solution we could find with the Game Representatives.

    Your Deca team
    Last edited by RecallDoro; 09-12-2019 at 10:36 AM.

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