What is customer services email address?

[kimberleyj]

It has been incorrect for a long time now, they are aware of it. Android problem.
It was supposed to be fixed when the last forced update was thrust upon us. They messed that up, shocking, I know.
Obviously, it wasn't fixed. Add them to your contact list, makes things easier.
If you want to send in a ticket, you must manually change the email address. Undoable? Nope. Inconvenient? Extremely.
And I try to remember to put in "And fix the damn email address" every time I send in a ticket. And that happens a lot. Obviously it does nothing, but I am a ball buster.

I don't have there email address so i couldn't manually change it that is why i am asking for it.

[Dj ANGERFiST]

I don't have there email address so i couldn't manually change it that is why i am asking for it.

en-support@gree.net

[lurcher]

en-support@gree.net

I get the feeling that email address doesn't work either.
I've sent 5 tickets to that email, and not a single reply. Pftt.

[TZora]

that email address doesn't work either.

i mentioned that last year.. and year before that.. and year before that.. and year before that too. it has never worked. even in gree times ppl sent emails to that id and were told just use the ingame contact system. if u dont get a reply thru the ingame support, then there is no other way to get support. i mean, there is no other way to get an "auto-reply" .. there, corrected myself lol

[Tinker]

I get the feeling that email address doesn't work either.
I've sent 5 tickets to that email, and not a single reply. Pftt.

The settings for inbound help mail is set for auto delete.
They are trying to find out how to change those settings.
Be patient. It is very complicated.

[Chris Boa]

So no one knows the email address then...

[TZora]

It is very complicated.

[Dj ANGERFiST]

I get the feeling that email address doesn't work either.
I've sent 5 tickets to that email, and not a single reply. Pftt.

Its supposed to but I've also sent in 2 emails had not even had the auto reply lol

[TZora]

so did anyone have any luck reaching deca support recently?

[sister morphine]

so did anyone have any luck reaching deca support recently?

Is January recent? That was last time I contacted them, over an HCB mess-up.

[Mrs Cash]

I have sent in quite a few tickets in the last 2 months, in both Crime City and Modern War, which have the same support email address. I just checked my inbox, which I rarely do, and I haven't had any reply or auto reply from Gree/Deca since January 30th. Doesn't mean the email address is wrong, it just means there is either a problem or we are all simply being ignored.


It would be nice if a mod would let us know if there is an issue with support/tickets.

[Dj ANGERFiST]

I sent one in 7days ago and never got auto reply.. so last night I forwarded that same email to them again and it worked i got the auto reply.. try the same see if it works 🙄

[Tinker]

I sent one in 7days ago and never got auto reply.. so last night I forwarded that same email to them again and it worked i got the auto reply.. try the same see if it works ��

hahahahahahahahahahahahahahaahahahahahahahah
We are now happy if we get an auto reply from a bot.
Sad but very funny.

[HavingFun]

hahahahahahahahahahahahahahaahahahahahahahah
We are now happy if we get an auto reply from a bot.
Sad but very funny.

Lol I was thinking same thing. Yes sad but funny.

[bevsxrs]

hahahahahahahahahahahahahahaahahahahahahahah
We are now happy if we get an auto reply from a bot.
Sad but very funny.

This made me chuckle too