What is customer services email address? - Page 2

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Thread: What is customer services email address?

  1. #16
    Verbose Veteran
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    Quote Originally Posted by Mrs Cash View Post
    It has been incorrect for a long time now, they are aware of it. Android problem.
    It was supposed to be fixed when the last forced update was thrust upon us. They messed that up, shocking, I know.
    Obviously, it wasn't fixed. Add them to your contact list, makes things easier.
    If you want to send in a ticket, you must manually change the email address. Undoable? Nope. Inconvenient? Extremely.
    And I try to remember to put in "And fix the damn email address" every time I send in a ticket. And that happens a lot. Obviously it does nothing, but I am a ball buster.
    I don't have there email address so i couldn't manually change it that is why i am asking for it.

  2. #17
    Articulate Author
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    Aug 2016
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    Quote Originally Posted by kimberleyj View Post
    I don't have there email address so i couldn't manually change it that is why i am asking for it.
    en-support@gree.net

  3. #18
    Steady Scribe
    Member Since
    Jul 2013
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    73
    Quote Originally Posted by Dj ANGERFiST View Post
    I get the feeling that email address doesn't work either.
    I've sent 5 tickets to that email, and not a single reply. Pftt.

  4. #19
    Master of Musings TZora's Avatar
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    Apr 2012
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    Quote Originally Posted by lurcher View Post
    that email address doesn't work either.
    i mentioned that last year.. and year before that.. and year before that.. and year before that too. it has never worked. even in gree times ppl sent emails to that id and were told just use the ingame contact system. if u dont get a reply thru the ingame support, then there is no other way to get support. i mean, there is no other way to get an "auto-reply" .. there, corrected myself lol

  5. #20
    Articulate Author
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    Jan 2014
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    Quote Originally Posted by lurcher View Post
    I get the feeling that email address doesn't work either.
    I've sent 5 tickets to that email, and not a single reply. Pftt.
    The settings for inbound help mail is set for auto delete.
    They are trying to find out how to change those settings.
    Be patient. It is very complicated.
    In Canada a Vault of Gold on Android is $100.00 and on iOS it is $140.00

  6. #21
    Steady Scribe
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    Jan 2014
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    82
    So no one knows the email address then...

  7. #22
    Master of Musings TZora's Avatar
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    Quote Originally Posted by Tinker View Post
    It is very complicated.

  8. #23
    Articulate Author
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    Quote Originally Posted by lurcher View Post
    I get the feeling that email address doesn't work either.
    I've sent 5 tickets to that email, and not a single reply. Pftt.
    Its supposed to but I've also sent in 2 emails had not even had the auto reply lol

  9. #24
    Master of Musings TZora's Avatar
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    Apr 2012
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    so did anyone have any luck reaching deca support recently?

  10. #25
    Master of Musings
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    Quote Originally Posted by TZora View Post
    so did anyone have any luck reaching deca support recently?
    Is January recent? That was last time I contacted them, over an HCB mess-up.
    "The Tokyo Rose of the Trailer Park"

  11. #26
    Verbose Veteran Mrs Cash's Avatar
    Member Since
    Dec 2014
    Main Game
    Crime City
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    892
    I have sent in quite a few tickets in the last 2 months, in both Crime City and Modern War, which have the same support email address. I just checked my inbox, which I rarely do, and I haven't had any reply or auto reply from Gree/Deca since January 30th. Doesn't mean the email address is wrong, it just means there is either a problem or we are all simply being ignored.


    It would be nice if a mod would let us know if there is an issue with support/tickets.
    Android, wifi

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  12. #27
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    I sent one in 7days ago and never got auto reply.. so last night I forwarded that same email to them again and it worked i got the auto reply.. try the same see if it works 🙄

  13. #28
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    Jan 2014
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    Quote Originally Posted by Dj ANGERFiST View Post
    I sent one in 7days ago and never got auto reply.. so last night I forwarded that same email to them again and it worked i got the auto reply.. try the same see if it works ��
    hahahahahahahahahahahahahahaahahahahahahahah
    We are now happy if we get an auto reply from a bot.
    Sad but very funny.
    In Canada a Vault of Gold on Android is $100.00 and on iOS it is $140.00

  14. #29
    Verbose Veteran
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    Quote Originally Posted by Tinker View Post
    hahahahahahahahahahahahahahaahahahahahahahah
    We are now happy if we get an auto reply from a bot.
    Sad but very funny.
    Lol I was thinking same thing. Yes sad but funny.

  15. #30
    Articulate Author
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    Quote Originally Posted by Tinker View Post
    hahahahahahahahahahahahahahaahahahahahahahah
    We are now happy if we get an auto reply from a bot.
    Sad but very funny.
    This made me chuckle too

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