DECA and Player Reps Meeting 1/18/18

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Thread: DECA and Player Reps Meeting 1/18/18

  1. #1
    Consistent Contributor colec023's Avatar
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    DECA and Player Reps Meeting 1/18/18

    Here is the transcript of the meeting we had with DECA yesterday. Again please join the GM room or Line room if you have any concerns or just want to most up to date information about what is going on.

    https://drive.google.com/file/d/1vjS...ew?usp=sharing

    Thanks,

    CC Player Reps

  2. #2
    Articulate Author
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    Jul 2013
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    Trumpamaniacs 4 LIFE
    Main Game
    Beyond the Dead
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    366
    How does one get added to the line room.
    ZFG like a unicorns privates are where dreams are born.

  3. #3
    Articulate Author
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    Nov 2012
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    Belgium, Europe
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    315
    An important one for the issuelist imho:
    the ingame "contact support" button is pointing to an invalid address.
    Gunny

  4. #4
    Master of Musings TZora's Avatar
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    Quote Originally Posted by gunny22 View Post
    An important one for the issuelist imho:
    the ingame "contact support" button is pointing to an invalid address.
    probably that's intentional, to avoid all the blood suckers lol

  5. #5
    Articulate Author
    Member Since
    Mar 2014
    Main Game
    Crime City
    Post Count
    331
    Anytime I have a question etc, I contact support through “in game” and receive an automated reply immediately. Within less than 24 hours I receive a follow up email from support and my issues are either explained to me or resolved for me. I’ve never had problems with support.

  6. #6
    Verbose Veteran Mrs Cash's Avatar
    Member Since
    Dec 2014
    Main Game
    Crime City
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    924
    Quote Originally Posted by bevsxrs View Post
    Anytime I have a question etc, I contact support through “in game” and receive an automated reply immediately. Within less than 24 hours I receive a follow up email from support and my issues are either explained to me or resolved for me. I’ve never had problems with support.
    On Android, the email address in-game is old, outdated, no longer in use. All submitted tickets are not delivered. It was supposed to be fixed when the forced updatd was shoved down our throats. It wasn't. We have to manually change it to en-support@gree.net. Since a lot of people don't come to these forums, a lot of members do not know this. It is also inconvenient for those of us that do know, we need to change it, and remember to change it, every time. It is not rocket science to make this fix. Apparently it is for Gree though.
    Last edited by Mrs Cash; 01-24-2018 at 04:53 PM.
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  7. #7
    Consistent Contributor
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    Oct 2013
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    Crime City
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    109
    The best part of the transcript is the part where they say they knew the maintenance was coming but afterwards, they had no backup so they had to rebuild the lot. NO BACKUP????? The average 10 year old could do better. The first thing you do before any maintenance is make sure you have a backup.

    The only consistent thing from months of meetings is that Deca still don’t understand the game and NS can’t wait to get the meeting finished.

  8. #8
    Consistent Contributor
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    Jul 2015
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    Crime City
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    246
    Quote Originally Posted by bevsxrs View Post
    Anytime I have a question etc, I contact support through “in game” and receive an automated reply immediately. Within less than 24 hours I receive a follow up email from support and my issues are either explained to me or resolved for me. I’ve never had problems with support.
    I call b.s. on that. They have never gotten back in less than 24 hrs on anything. They usually take 2-3 days to tell you to check your Wi-Fi signal and make sure you're on latest version before they close the ticket without fixing anything.

  9. #9
    Articulate Author
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    Mar 2014
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    Crime City
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    331
    Quote Originally Posted by Foty View Post
    I call b.s. on that. They have never gotten back in less than 24 hrs on anything. They usually take 2-3 days to tell you to check your Wi-Fi signal and make sure you're on latest version before they close the ticket without fixing anything.
    It’s your privilege to call b.s. if you’d like. Seriously, I’ve never had any issues with support.

  10. #10
    Verbose Veteran
    Member Since
    Aug 2013
    Post Count
    941
    I like how after someone lists several issues with the game and the rep immediately says got to go catch the train lmao

  11. #11
    Consistent Contributor
    Member Since
    Jul 2015
    Main Game
    Crime City
    Post Count
    246
    Quote Originally Posted by bevsxrs View Post
    It’s your privilege to call b.s. if you’d like. Seriously, I’ve never had any issues with support.
    You must be the only person to get a response the same day. Never heard of anyone doing that before.

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