Stuck glitched account

[Zeonq]

Heya

Normally I wouldn't post issues like this on forums but having sent in a bug report, with the generic response being issued on the 31st December, when this bug occurred and no response further after 4 days, I feel as if the ticket has been lost or no resolution was found.

Account issue started 31st December 2017 - Ongoing 4th Jan 2018
My account has been in an endless loop of being stuck on the epic Nutcracker boss. No function will work to break this loop. No amount of clearing cache, uninstalling, reinstalling or any other reasonable method has worked.
This is a new account, and one that has a built up base with some lavish armours and yet here I am looking in from the outside.

Other users that post on this thread please refrain from insulting GREE and other such comments. Thanks.
Looking for a resolution not a keyboard war.