I have stupidly tried to win the rare crate item that gives the energy regen bonus. I have tried over 120 cases with no luck.
Has anyone actually won this item, or is this simply a dodgy game of three card monty?!

I sent a ticket and got a reply to the effect of "tough luck it is a game of chance".

I wonder how long a game with loyal players who are left feeling cheated and defrauded can last tbh.

I should know better I know, but I did trust Gree/Deca. More fool me it seems.