1. #1

    Join Date
    Jan 2015
    Posts
    76

    Heroic mode glitch...again

    I completed this last heroic thru Faerie Forest, got all the crystals, but didn't have a free armorer to build it. Heroic Mode ended before my armorer was free, and ALL the crystals were taken away, replaced by fusion armors.

    I sent in a ticket and got the usual automated reply .. and nothing since January 19, 2017.

    Your request (#3154343) has been received, and will be reviewed by our Specialists. We appreciate your patience as we work to address your inquiry. We will reply as soon as we have an update for your issue.

    If you have not already done so, please check out our in-app FAQs found under the help section. Also, check out our forums at http://greegam.es/Forums1. Many senior members of our forums have been playing our games for quite some time. Their insights, tips, and "how-to's" can be extremely helpful.

    *sigh*

    After all these years of waiting for customer service from Gree, I supposed I didn't really expect anything else, but ... I did HOPE that "Customer Appreciation Week" .. might actually MEAN something ... this time.

  2. #2

    Join Date
    Jan 2015
    Posts
    76
    Amazingly, I got a reply .. about an hour after I posted the above.

    Thank you for contacting Knights & Dragons Support and sorry for delayed response.

    In order to better assist you, can you please provide a screenshot documenting the matter?

    *sigh*

  3. #3

    Join Date
    Jan 2015
    Posts
    76
    At least now I know:

    I am sorry to inform you that you will have to craft the armor before the Heroic MistShroud ends. Otherwise, the star crystals will be converted into fusion armors. We really appreciate your understanding in this matter.

    As we are currently experiencing high ticket volume, we sincerely apologize for the delayed response. As an additional information, the current version of the game is 1.39.0, If you are in older version of the game please update to our latest version.

    Have a nice day and thanks for gaming with us!

  4. #4
    you have to craft your special armor while the event is on. You can also get rid of excess inventory through smelting or buying more slots (its a gem for extra 10 slots at start and then the price creeps up for additional slots)

  5. #5

    Join Date
    Jan 2015
    Posts
    76
    Yep, I know that - now. I didn't at the time.

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