Why no auto reply on my ticket!

[Jnsolberg]

I accidentally made a sale unit or purchase due to the game lag, so I sent in a ticket to get a refund. I didn't get any auto reply. I waited a couple of days, still no reply so I sent another ticket. Same thing.
I tried again just now, still no reply. I have no ticket number, and I don't think that Gree even got my request.

Help!

Is anyone else having this problem?

[War player]

Is this the end?

[Jnsolberg]

I just tried sending the ticket again using a different email address, no reply and now I didn't even get a copy sent to myself either.

I rebooted my iPad before sending, btw

[Jnsolberg]

I went to the external link and did get an auto reply from that. Why do I have to jump through these hoops all of a sudden?

https://games.gree-support.net/hc/en-us/requests/new

[Jnsolberg]

I got a reply and the refund for my "inadvertent" purchase.

But why didn't my tickets from in game go through?

[Jnsolberg]

I just sent in a ticket for another toon of mine, no autoreply again. What's happening here?