Cannot purchase Murky Pack

GREE

DECAGAMES Forum - Powered by vBulletin
Results 1 to 4 of 4

Thread: Cannot purchase Murky Pack

  1. #1
    Steady Scribe CrawFishEater's Avatar
    Member Since
    Oct 2013
    Location
    Southeast Louisiana U.S.A
    Post Count
    61

    Cannot purchase Murky Pack

    It isn't allowing a purchase. it spins and nothing. Will this be fixed before the sale ends?

  2. #2
    Administrator
    Member Since
    Sep 2016
    Post Count
    10
    Hello,

    Can you provide more information about your issue? At what point does the purchase begin to hang? After you hit the 'Buy' button? Before or after you enter your iTunes password? Have you changed your login information recently? Are you connected via wifi or cellular data?

    I ask because we are seeing other purchases being made with out issue since the event began and we were able to make purchases on our end as well. We will also be more than happy to work directly with you if you are able to submit a customer service ticket in game.

  3. #3
    Steady Scribe CrawFishEater's Avatar
    Member Since
    Oct 2013
    Location
    Southeast Louisiana U.S.A
    Post Count
    61
    I sent a ticket in. Wasn't sure it would have been addressed before the sale was over.

  4. #4
    Administrator
    Member Since
    Sep 2016
    Post Count
    10
    Quote Originally Posted by CrawFishEater View Post
    I sent a ticket in. Wasn't sure it would have been addressed before the sale was over.
    Thanks for your reply. The customer service team should be able to resolve your issue shortly. If anyone else is experiencing this, please let us know and we'll investigate and resolve the issue ASAP.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •